Understanding and Responding to the Complaining Behaviors of Restaurant Customers from Collectivist Cultures
This paper aims to examine how frontline employees in individualistic cultures such as the United States can better understand and respond to the complaining behaviors of restaurant consumers from collective cultures such as those from Asian countries. Previous studies suggest that customers from co...
Saved in:
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Istanbul University Press
2019-05-01
|
| Series: | Journal of Tourismology |
| Subjects: | |
| Online Access: | https://cdn.istanbul.edu.tr/file/JTA6CLJ8T5/AA1B302DE7734045B0A3CDB189DB866D |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Be the first to leave a comment!