Customer perspective by integrating Kano model and Quality Function Deployment method into Cinema XXI: A case study from Semarang City Indonesia
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Centre of Sociological Research
2020-11-01
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| Series: | Economics, Management and Sustainability |
| Subjects: | |
| Online Access: | https://jems.sciview.net/index.php/jems/article/view/109 |
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| _version_ | 1846146251056218112 |
|---|---|
| author | Agung Sedayu Rahmat Budi Santoso |
| author_facet | Agung Sedayu Rahmat Budi Santoso |
| author_sort | Agung Sedayu |
| collection | DOAJ |
| format | Article |
| id | doaj-art-bcf742ec3d9341f0b2ade3a326275ed9 |
| institution | Kabale University |
| issn | 2520-6303 |
| language | English |
| publishDate | 2020-11-01 |
| publisher | Centre of Sociological Research |
| record_format | Article |
| series | Economics, Management and Sustainability |
| spelling | doaj-art-bcf742ec3d9341f0b2ade3a326275ed92024-12-02T04:06:04ZengCentre of Sociological ResearchEconomics, Management and Sustainability2520-63032020-11-015210.14254/jems.2020.5-2.4Customer perspective by integrating Kano model and Quality Function Deployment method into Cinema XXI: A case study from Semarang City IndonesiaAgung Sedayu0Rahmat Budi Santoso1Faculty of Economics and Business, Dian Nuswantoro UniversityFaculty of Economics and Business, Dian Nuswantoro Universityhttps://jems.sciview.net/index.php/jems/article/view/109customer satisfactionCinema XXIKano model |
| spellingShingle | Agung Sedayu Rahmat Budi Santoso Customer perspective by integrating Kano model and Quality Function Deployment method into Cinema XXI: A case study from Semarang City Indonesia Economics, Management and Sustainability customer satisfaction Cinema XXI Kano model |
| title | Customer perspective by integrating Kano model and Quality Function Deployment method into Cinema XXI: A case study from Semarang City Indonesia |
| title_full | Customer perspective by integrating Kano model and Quality Function Deployment method into Cinema XXI: A case study from Semarang City Indonesia |
| title_fullStr | Customer perspective by integrating Kano model and Quality Function Deployment method into Cinema XXI: A case study from Semarang City Indonesia |
| title_full_unstemmed | Customer perspective by integrating Kano model and Quality Function Deployment method into Cinema XXI: A case study from Semarang City Indonesia |
| title_short | Customer perspective by integrating Kano model and Quality Function Deployment method into Cinema XXI: A case study from Semarang City Indonesia |
| title_sort | customer perspective by integrating kano model and quality function deployment method into cinema xxi a case study from semarang city indonesia |
| topic | customer satisfaction Cinema XXI Kano model |
| url | https://jems.sciview.net/index.php/jems/article/view/109 |
| work_keys_str_mv | AT agungsedayu customerperspectivebyintegratingkanomodelandqualityfunctiondeploymentmethodintocinemaxxiacasestudyfromsemarangcityindonesia AT rahmatbudisantoso customerperspectivebyintegratingkanomodelandqualityfunctiondeploymentmethodintocinemaxxiacasestudyfromsemarangcityindonesia |