Factors influencing job satisfaction among public-sector employees in the united arab emirates: a cross-sectional study
Abstract Job satisfaction is a critical factor influencing service quality, organizational success and employee engagement and well-being. This study aims to assess job satisfaction levels, identify key influencing factors, and examine the relationship between burnout and job satisfaction among publ...
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Nature Portfolio
2025-07-01
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| Online Access: | https://doi.org/10.1038/s41598-025-98696-4 |
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| author | Alounoud AlMarzooqi Nivine Hanach Heba Hijazi Eman Rashed Mahra AlKetbi Amina AlMarzouqi Mohamad Alameddine |
| author_facet | Alounoud AlMarzooqi Nivine Hanach Heba Hijazi Eman Rashed Mahra AlKetbi Amina AlMarzouqi Mohamad Alameddine |
| author_sort | Alounoud AlMarzooqi |
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| description | Abstract Job satisfaction is a critical factor influencing service quality, organizational success and employee engagement and well-being. This study aims to assess job satisfaction levels, identify key influencing factors, and examine the relationship between burnout and job satisfaction among public sector employees in the Emirate of Sharjah, United Arab Emirates. A cross-sectional survey was conducted across 22 public sector entities in Sharjah from October to December 2023. Participants completed an anonymous self-administered electronic questionnaire involving sociodemographic and work-related characteristics, Minnesota Job Satisfaction Questionnaire (MSQ), and the Maslach Burnout Inventory (MBI). Descriptive statistics, univariate and multivariate logistic regression analyses were employed. A total of 818 full-time employees participated in the survey, with the majority being female (58.1%), UAE nationals (78.9%), married (69.3%), and aged between 31 and 40 years (43.9%). The overall job satisfaction score was 71.7 ± 16.98, reflecting relatively high satisfaction levels, particularly in relation to personal accomplishments, work environment, and compensation. However, aspects such as the perceived value of work, promotion opportunities, and autonomy showed potential for improvement. Sociodemographic factors, including lower income and having children under 12, were associated with reduced satisfaction, while non-UAE citizens reported higher satisfaction. Additionally, professional burnout, especially emotional exhaustion and depersonalization, were strongly correlated with lower job satisfaction. This study highlights the multifaceted factors influencing job satisfaction among public-sector employees in Sharjah. Findings emphasize the need for a collaborative, cross-organizational approach to improve job satisfaction and develop targeted interventions addressing professional burnout. Future research should adopt a longitudinal approach to explore the dynamics between burnout, job satisfaction, and personal factors. |
| format | Article |
| id | doaj-art-b7f3541aee9c4dd299e4b35bbfa6bb11 |
| institution | Kabale University |
| issn | 2045-2322 |
| language | English |
| publishDate | 2025-07-01 |
| publisher | Nature Portfolio |
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| series | Scientific Reports |
| spelling | doaj-art-b7f3541aee9c4dd299e4b35bbfa6bb112025-08-20T03:45:20ZengNature PortfolioScientific Reports2045-23222025-07-0115111110.1038/s41598-025-98696-4Factors influencing job satisfaction among public-sector employees in the united arab emirates: a cross-sectional studyAlounoud AlMarzooqi0Nivine Hanach1Heba Hijazi2Eman Rashed3Mahra AlKetbi4Amina AlMarzouqi5Mohamad Alameddine6College of Health Sciences, Department of Health Care Management, University Of SharjahHealth and Workforce Studies Research Group, Research Institute of Medical and Health Sciences, University of SharjahCollege of Health Sciences, Department of Health Care Management, University Of SharjahHealth Promotion Department, Supreme Council for Family Affairs-SharjahHealth Promotion Department, Supreme Council for Family Affairs-SharjahCollege of Health Sciences, Department of Health Care Management, University Of SharjahCollege of Health Sciences, Department of Health Care Management, University Of SharjahAbstract Job satisfaction is a critical factor influencing service quality, organizational success and employee engagement and well-being. This study aims to assess job satisfaction levels, identify key influencing factors, and examine the relationship between burnout and job satisfaction among public sector employees in the Emirate of Sharjah, United Arab Emirates. A cross-sectional survey was conducted across 22 public sector entities in Sharjah from October to December 2023. Participants completed an anonymous self-administered electronic questionnaire involving sociodemographic and work-related characteristics, Minnesota Job Satisfaction Questionnaire (MSQ), and the Maslach Burnout Inventory (MBI). Descriptive statistics, univariate and multivariate logistic regression analyses were employed. A total of 818 full-time employees participated in the survey, with the majority being female (58.1%), UAE nationals (78.9%), married (69.3%), and aged between 31 and 40 years (43.9%). The overall job satisfaction score was 71.7 ± 16.98, reflecting relatively high satisfaction levels, particularly in relation to personal accomplishments, work environment, and compensation. However, aspects such as the perceived value of work, promotion opportunities, and autonomy showed potential for improvement. Sociodemographic factors, including lower income and having children under 12, were associated with reduced satisfaction, while non-UAE citizens reported higher satisfaction. Additionally, professional burnout, especially emotional exhaustion and depersonalization, were strongly correlated with lower job satisfaction. This study highlights the multifaceted factors influencing job satisfaction among public-sector employees in Sharjah. Findings emphasize the need for a collaborative, cross-organizational approach to improve job satisfaction and develop targeted interventions addressing professional burnout. Future research should adopt a longitudinal approach to explore the dynamics between burnout, job satisfaction, and personal factors.https://doi.org/10.1038/s41598-025-98696-4Job satisfactionBurnoutEmotional exhaustionDepersonalizationPersonal accomplishmentPublic sector |
| spellingShingle | Alounoud AlMarzooqi Nivine Hanach Heba Hijazi Eman Rashed Mahra AlKetbi Amina AlMarzouqi Mohamad Alameddine Factors influencing job satisfaction among public-sector employees in the united arab emirates: a cross-sectional study Scientific Reports Job satisfaction Burnout Emotional exhaustion Depersonalization Personal accomplishment Public sector |
| title | Factors influencing job satisfaction among public-sector employees in the united arab emirates: a cross-sectional study |
| title_full | Factors influencing job satisfaction among public-sector employees in the united arab emirates: a cross-sectional study |
| title_fullStr | Factors influencing job satisfaction among public-sector employees in the united arab emirates: a cross-sectional study |
| title_full_unstemmed | Factors influencing job satisfaction among public-sector employees in the united arab emirates: a cross-sectional study |
| title_short | Factors influencing job satisfaction among public-sector employees in the united arab emirates: a cross-sectional study |
| title_sort | factors influencing job satisfaction among public sector employees in the united arab emirates a cross sectional study |
| topic | Job satisfaction Burnout Emotional exhaustion Depersonalization Personal accomplishment Public sector |
| url | https://doi.org/10.1038/s41598-025-98696-4 |
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