Tele-counseling services for COVID-19 patients: Experiences from a state mental health institute in South India
BACKGROUND: The COVID-19 pandemic has had profound implications for individuals’ physical and mental health (MH), as well as well-being of populations worldwide. Several underlying issues which have a significant impact on MH, such as stress, worry, frustration, and uncertainty, were widespread duri...
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| Format: | Article |
| Language: | English |
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Wolters Kluwer Medknow Publications
2024-12-01
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| Series: | Journal of Education and Health Promotion |
| Subjects: | |
| Online Access: | https://journals.lww.com/10.4103/jehp.jehp_292_23 |
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| author | Sanjeev Kumar Manikappa Kannappa V. Shetty K Ashalatha Urmila Bamney GM Sachetha |
| author_facet | Sanjeev Kumar Manikappa Kannappa V. Shetty K Ashalatha Urmila Bamney GM Sachetha |
| author_sort | Sanjeev Kumar Manikappa |
| collection | DOAJ |
| description | BACKGROUND:
The COVID-19 pandemic has had profound implications for individuals’ physical and mental health (MH), as well as well-being of populations worldwide. Several underlying issues which have a significant impact on MH, such as stress, worry, frustration, and uncertainty, were widespread during the COVID-19 pandemic. One of the common measures resorted to was to provide MH services to the population using information technology. This study shares the experience of tele-counseling services for patients with COVID-19 living in the hospital and in-home isolation during the pandemic phase of COVID-19 in the Dharwad district of Karnataka, a southern state in India.
MATERIALS AND METHODS:
A mixed approach was used, which included 300 participants affected by COVID-19 and 3 case studies. The information was collected using a structured interviewer-administered questionnaire and case study methods.
RESULT:
The mean age of the COVID patients was 40.72 ± 14.61 years. More than half of the COVID patients (51%) received treatment at hospital. Seventy-nine percent of callers received only single counseling session. The main tele-counseling services provided included supportive counseling (44%), sleep hygienic techniques (9%), general information on COVID (15%), problem-solving techniques (1.3%), relaxation techniques (5.7%), mindful mediation (2%), grief counseling (3.3%), family counseling (1.7%), and stress management (2.7%).
CONCLUSION:
Tele-counseling services during an emergency like the COVID-19 pandemic can help in promoting MH and well-being of people affected by the pandemic. It is possible to provide such psychological first aid using information technology. |
| format | Article |
| id | doaj-art-b3f2926247b142198ddfd8aff24a1952 |
| institution | Kabale University |
| issn | 2277-9531 2319-6440 |
| language | English |
| publishDate | 2024-12-01 |
| publisher | Wolters Kluwer Medknow Publications |
| record_format | Article |
| series | Journal of Education and Health Promotion |
| spelling | doaj-art-b3f2926247b142198ddfd8aff24a19522025-01-07T08:55:48ZengWolters Kluwer Medknow PublicationsJournal of Education and Health Promotion2277-95312319-64402024-12-0113150550510.4103/jehp.jehp_292_23Tele-counseling services for COVID-19 patients: Experiences from a state mental health institute in South IndiaSanjeev Kumar ManikappaKannappa V. ShettyK AshalathaUrmila BamneyGM SachethaBACKGROUND: The COVID-19 pandemic has had profound implications for individuals’ physical and mental health (MH), as well as well-being of populations worldwide. Several underlying issues which have a significant impact on MH, such as stress, worry, frustration, and uncertainty, were widespread during the COVID-19 pandemic. One of the common measures resorted to was to provide MH services to the population using information technology. This study shares the experience of tele-counseling services for patients with COVID-19 living in the hospital and in-home isolation during the pandemic phase of COVID-19 in the Dharwad district of Karnataka, a southern state in India. MATERIALS AND METHODS: A mixed approach was used, which included 300 participants affected by COVID-19 and 3 case studies. The information was collected using a structured interviewer-administered questionnaire and case study methods. RESULT: The mean age of the COVID patients was 40.72 ± 14.61 years. More than half of the COVID patients (51%) received treatment at hospital. Seventy-nine percent of callers received only single counseling session. The main tele-counseling services provided included supportive counseling (44%), sleep hygienic techniques (9%), general information on COVID (15%), problem-solving techniques (1.3%), relaxation techniques (5.7%), mindful mediation (2%), grief counseling (3.3%), family counseling (1.7%), and stress management (2.7%). CONCLUSION: Tele-counseling services during an emergency like the COVID-19 pandemic can help in promoting MH and well-being of people affected by the pandemic. It is possible to provide such psychological first aid using information technology.https://journals.lww.com/10.4103/jehp.jehp_292_23covid-19home isolationmental healthpsychological distresstele-counseling |
| spellingShingle | Sanjeev Kumar Manikappa Kannappa V. Shetty K Ashalatha Urmila Bamney GM Sachetha Tele-counseling services for COVID-19 patients: Experiences from a state mental health institute in South India Journal of Education and Health Promotion covid-19 home isolation mental health psychological distress tele-counseling |
| title | Tele-counseling services for COVID-19 patients: Experiences from a state mental health institute in South India |
| title_full | Tele-counseling services for COVID-19 patients: Experiences from a state mental health institute in South India |
| title_fullStr | Tele-counseling services for COVID-19 patients: Experiences from a state mental health institute in South India |
| title_full_unstemmed | Tele-counseling services for COVID-19 patients: Experiences from a state mental health institute in South India |
| title_short | Tele-counseling services for COVID-19 patients: Experiences from a state mental health institute in South India |
| title_sort | tele counseling services for covid 19 patients experiences from a state mental health institute in south india |
| topic | covid-19 home isolation mental health psychological distress tele-counseling |
| url | https://journals.lww.com/10.4103/jehp.jehp_292_23 |
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