Key technologies and development trends of intelligent customer service for operators
The technology development trend of intelligent customer service for operators was discussed, and automatic speech recognition (ASR) transcription error correction technology, semantic extraction technology, encrypted database, and agent access control technology were introduced.Two different resear...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | zho |
| Published: |
Beijing Xintong Media Co., Ltd
2023-05-01
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| Series: | Dianxin kexue |
| Subjects: | |
| Online Access: | http://www.telecomsci.com/zh/article/doi/10.11959/j.issn.1000-0801.2023110/ |
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