Key technologies and development trends of intelligent customer service for operators
The technology development trend of intelligent customer service for operators was discussed, and automatic speech recognition (ASR) transcription error correction technology, semantic extraction technology, encrypted database, and agent access control technology were introduced.Two different resear...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | zho |
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Beijing Xintong Media Co., Ltd
2023-05-01
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| Series: | Dianxin kexue |
| Subjects: | |
| Online Access: | http://www.telecomsci.com/zh/article/doi/10.11959/j.issn.1000-0801.2023110/ |
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| _version_ | 1841530853301157888 |
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| author | Xiaoliang MA Ying LIU Dequan DU Lingling AN |
| author_facet | Xiaoliang MA Ying LIU Dequan DU Lingling AN |
| author_sort | Xiaoliang MA |
| collection | DOAJ |
| description | The technology development trend of intelligent customer service for operators was discussed, and automatic speech recognition (ASR) transcription error correction technology, semantic extraction technology, encrypted database, and agent access control technology were introduced.Two different research directions of error detection and automatic error correction for speech recognition were analyzed, two directions of supervised learning and unsupervised learning were discussed, and big data encryption and agent access control technologies were introduced.At the same time, the technical directions of multimodal interaction technology, intelligent recommendation technology and disabled-oriented services were prospected.In conclusion, the development and innovation of intelligent customer service technology will bring a more efficient and convenient service experience to the communication industry and strongly promote the progress of the industry service level. |
| format | Article |
| id | doaj-art-b315084ee4564390b82c54a2c23fdcf0 |
| institution | Kabale University |
| issn | 1000-0801 |
| language | zho |
| publishDate | 2023-05-01 |
| publisher | Beijing Xintong Media Co., Ltd |
| record_format | Article |
| series | Dianxin kexue |
| spelling | doaj-art-b315084ee4564390b82c54a2c23fdcf02025-01-15T02:58:41ZzhoBeijing Xintong Media Co., LtdDianxin kexue1000-08012023-05-0139768959567817Key technologies and development trends of intelligent customer service for operatorsXiaoliang MAYing LIUDequan DULingling ANThe technology development trend of intelligent customer service for operators was discussed, and automatic speech recognition (ASR) transcription error correction technology, semantic extraction technology, encrypted database, and agent access control technology were introduced.Two different research directions of error detection and automatic error correction for speech recognition were analyzed, two directions of supervised learning and unsupervised learning were discussed, and big data encryption and agent access control technologies were introduced.At the same time, the technical directions of multimodal interaction technology, intelligent recommendation technology and disabled-oriented services were prospected.In conclusion, the development and innovation of intelligent customer service technology will bring a more efficient and convenient service experience to the communication industry and strongly promote the progress of the industry service level.http://www.telecomsci.com/zh/article/doi/10.11959/j.issn.1000-0801.2023110/AI customer servicekey technologyAI |
| spellingShingle | Xiaoliang MA Ying LIU Dequan DU Lingling AN Key technologies and development trends of intelligent customer service for operators Dianxin kexue AI customer service key technology AI |
| title | Key technologies and development trends of intelligent customer service for operators |
| title_full | Key technologies and development trends of intelligent customer service for operators |
| title_fullStr | Key technologies and development trends of intelligent customer service for operators |
| title_full_unstemmed | Key technologies and development trends of intelligent customer service for operators |
| title_short | Key technologies and development trends of intelligent customer service for operators |
| title_sort | key technologies and development trends of intelligent customer service for operators |
| topic | AI customer service key technology AI |
| url | http://www.telecomsci.com/zh/article/doi/10.11959/j.issn.1000-0801.2023110/ |
| work_keys_str_mv | AT xiaoliangma keytechnologiesanddevelopmenttrendsofintelligentcustomerserviceforoperators AT yingliu keytechnologiesanddevelopmenttrendsofintelligentcustomerserviceforoperators AT dequandu keytechnologiesanddevelopmenttrendsofintelligentcustomerserviceforoperators AT linglingan keytechnologiesanddevelopmenttrendsofintelligentcustomerserviceforoperators |