Du surtravail émotionnel : quand l’organisation du travail oblige à sourire et bouillir
Smile and chat even when you don't feel like it. This requirement, which typically applies to service workers, summarizes emotional labour. While this situation is the norm for these workers, we defend the idea that certain work organizations can produce emotional overwork. Based on a case stud...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Institut de Recherche Robert-Sauvé en Santé et en Sécurité du Travail (IRSST)
2023-12-01
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| Series: | Perspectives Interdisciplinaires sur le Travail et la Santé |
| Subjects: | |
| Online Access: | https://journals.openedition.org/pistes/7341 |
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| Summary: | Smile and chat even when you don't feel like it. This requirement, which typically applies to service workers, summarizes emotional labour. While this situation is the norm for these workers, we defend the idea that certain work organizations can produce emotional overwork. Based on a case study of a hairdressing salon operating on a no-appointment basis, we show that the work organization leads to a permanent flow of customers which, when combined with understaffing and the absence of a rest area, results in a particularly intense work load. In turn, this intensity engenders emotional overwork, which is particularly costly for health. |
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| ISSN: | 1481-9384 |