La construction d’un positionnement par les cadres de proximité : expérience et encadrement dans un service public
In the public service, performance-based management is spreading, reforms are following one after the other, and the work of managers like that of client service agents is changing continually. The ways of integrating performance-based management vary in terms of how performance, work well done, ser...
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| Format: | Article |
| Language: | English |
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Institut de Recherche Robert-Sauvé en Santé et en Sécurité du Travail (IRSST)
2015-10-01
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| Series: | Perspectives Interdisciplinaires sur le Travail et la Santé |
| Subjects: | |
| Online Access: | https://journals.openedition.org/pistes/4610 |
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| _version_ | 1841551605115125760 |
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| author | Cécile Piney Corinne Gaudart Adelaide Nascimento Serge Volkoff |
| author_facet | Cécile Piney Corinne Gaudart Adelaide Nascimento Serge Volkoff |
| author_sort | Cécile Piney |
| collection | DOAJ |
| description | In the public service, performance-based management is spreading, reforms are following one after the other, and the work of managers like that of client service agents is changing continually. The ways of integrating performance-based management vary in terms of how performance, work well done, service provided to the user, and the use of indicators are defined. In the restrictive framework of performance-based management, first-line managers receive orders before in turn influencing employees, and must adopt a position between prescribed work, measured work, and real work. Depending on their experience, the distance they take with regard to performance-based management on the one hand and, on the other, the client service agents’ real work varies. The objective of this study is to characterize the work activity of first-line managers and the impact of a management method on work conditions. The proposed qualitative analysis is based on an examination of the managers’ work activity: 12 interviews with first-line managers, followed by open and systematic observations of 8 other first-line managers with different careers and supervisory structures in a French administration service. |
| format | Article |
| id | doaj-art-a98cab35a6984ef2a86d5c6622fc06a1 |
| institution | Kabale University |
| issn | 1481-9384 |
| language | English |
| publishDate | 2015-10-01 |
| publisher | Institut de Recherche Robert-Sauvé en Santé et en Sécurité du Travail (IRSST) |
| record_format | Article |
| series | Perspectives Interdisciplinaires sur le Travail et la Santé |
| spelling | doaj-art-a98cab35a6984ef2a86d5c6622fc06a12025-01-09T16:02:03ZengInstitut de Recherche Robert-Sauvé en Santé et en Sécurité du Travail (IRSST)Perspectives Interdisciplinaires sur le Travail et la Santé1481-93842015-10-0117210.4000/pistes.4610La construction d’un positionnement par les cadres de proximité : expérience et encadrement dans un service publicCécile PineyCorinne GaudartAdelaide NascimentoSerge VolkoffIn the public service, performance-based management is spreading, reforms are following one after the other, and the work of managers like that of client service agents is changing continually. The ways of integrating performance-based management vary in terms of how performance, work well done, service provided to the user, and the use of indicators are defined. In the restrictive framework of performance-based management, first-line managers receive orders before in turn influencing employees, and must adopt a position between prescribed work, measured work, and real work. Depending on their experience, the distance they take with regard to performance-based management on the one hand and, on the other, the client service agents’ real work varies. The objective of this study is to characterize the work activity of first-line managers and the impact of a management method on work conditions. The proposed qualitative analysis is based on an examination of the managers’ work activity: 12 interviews with first-line managers, followed by open and systematic observations of 8 other first-line managers with different careers and supervisory structures in a French administration service.https://journals.openedition.org/pistes/4610experienceperformancemanagementquality of life at work |
| spellingShingle | Cécile Piney Corinne Gaudart Adelaide Nascimento Serge Volkoff La construction d’un positionnement par les cadres de proximité : expérience et encadrement dans un service public Perspectives Interdisciplinaires sur le Travail et la Santé experience performance management quality of life at work |
| title | La construction d’un positionnement par les cadres de proximité : expérience et encadrement dans un service public |
| title_full | La construction d’un positionnement par les cadres de proximité : expérience et encadrement dans un service public |
| title_fullStr | La construction d’un positionnement par les cadres de proximité : expérience et encadrement dans un service public |
| title_full_unstemmed | La construction d’un positionnement par les cadres de proximité : expérience et encadrement dans un service public |
| title_short | La construction d’un positionnement par les cadres de proximité : expérience et encadrement dans un service public |
| title_sort | la construction d un positionnement par les cadres de proximite experience et encadrement dans un service public |
| topic | experience performance management quality of life at work |
| url | https://journals.openedition.org/pistes/4610 |
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