Towards a Dialogic Approach: Crisis Communications and Public Reactions in the World’s Most Densely Populated City to Tackle COVID-19
Macao, a special administrative region of China, has been able to maintain the records of zero deaths and keep confirmed cases under 50 since the outbreak of COVID-19 for more than half a year as of July 2020, despite being the world’s most densely populated city. The current paper utilizes the dial...
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| Format: | Article |
| Language: | English |
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ANPOR Korea
2020-08-01
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| Series: | Asian Journal for Public Opinion Research |
| Online Access: | https://doi.org/10.15206/ajpor.2020.8.3.265 |
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| author | Juliana Qi Xuan Yuncg Angus Weng Hin Cheong Athena I No Seng Kim Jing Li |
| author_facet | Juliana Qi Xuan Yuncg Angus Weng Hin Cheong Athena I No Seng Kim Jing Li |
| author_sort | Juliana Qi Xuan Yuncg |
| collection | DOAJ |
| description | Macao, a special administrative region of China, has been able to maintain the records of zero deaths and keep confirmed cases under 50 since the outbreak of COVID-19 for more than half a year as of July 2020, despite being the world’s most densely populated city. The current paper utilizes the dialogic public relations theory to analyze the situation using both literature review on how the various government actions and strategies during the pandemic were corresponding to the theory, and a quantitative random digital dialing (RDD) telephone survey, with a sample of 502 Macao residents aged 18 or above, to study the public reactions towards the government pandemic prevention actions. Survey results show a high level of public satisfaction towards epidemic prevention performance, as well as some forms of collaborative information re-dissemination behavior in social media platforms. Literature review and analysis from dialogic theory found that spirit of mutual equality, collaboration with local community, immediacy of presence in crisis time, engagements with stakeholders through maximum media channels and networks, supportiveness to public with both useful information and practical social support like subsidy program, as well as commitment to transparent and genuine communication, are all the dialogic communications strategies that describe what the Macao government has done in the crisis of COVID-19. The dialogic strategies that could be learned from the Macao government may be used as a reference for similar urbanized and densely populated cities in other territories. |
| format | Article |
| id | doaj-art-a8f0c02b829a4c70a4eea8654ed9c812 |
| institution | DOAJ |
| issn | 2288-6168 |
| language | English |
| publishDate | 2020-08-01 |
| publisher | ANPOR Korea |
| record_format | Article |
| series | Asian Journal for Public Opinion Research |
| spelling | doaj-art-a8f0c02b829a4c70a4eea8654ed9c8122025-08-20T02:40:11ZengANPOR KoreaAsian Journal for Public Opinion Research2288-61682020-08-018310.15206/ajpor.2020.8.3.265Towards a Dialogic Approach: Crisis Communications and Public Reactions in the World’s Most Densely Populated City to Tackle COVID-19Juliana Qi Xuan YuncgAngus Weng Hin CheongAthena I No SengKim Jing LiMacao, a special administrative region of China, has been able to maintain the records of zero deaths and keep confirmed cases under 50 since the outbreak of COVID-19 for more than half a year as of July 2020, despite being the world’s most densely populated city. The current paper utilizes the dialogic public relations theory to analyze the situation using both literature review on how the various government actions and strategies during the pandemic were corresponding to the theory, and a quantitative random digital dialing (RDD) telephone survey, with a sample of 502 Macao residents aged 18 or above, to study the public reactions towards the government pandemic prevention actions. Survey results show a high level of public satisfaction towards epidemic prevention performance, as well as some forms of collaborative information re-dissemination behavior in social media platforms. Literature review and analysis from dialogic theory found that spirit of mutual equality, collaboration with local community, immediacy of presence in crisis time, engagements with stakeholders through maximum media channels and networks, supportiveness to public with both useful information and practical social support like subsidy program, as well as commitment to transparent and genuine communication, are all the dialogic communications strategies that describe what the Macao government has done in the crisis of COVID-19. The dialogic strategies that could be learned from the Macao government may be used as a reference for similar urbanized and densely populated cities in other territories.https://doi.org/10.15206/ajpor.2020.8.3.265 |
| spellingShingle | Juliana Qi Xuan Yuncg Angus Weng Hin Cheong Athena I No Seng Kim Jing Li Towards a Dialogic Approach: Crisis Communications and Public Reactions in the World’s Most Densely Populated City to Tackle COVID-19 Asian Journal for Public Opinion Research |
| title | Towards a Dialogic Approach: Crisis Communications and Public Reactions in the World’s Most Densely Populated City to Tackle COVID-19 |
| title_full | Towards a Dialogic Approach: Crisis Communications and Public Reactions in the World’s Most Densely Populated City to Tackle COVID-19 |
| title_fullStr | Towards a Dialogic Approach: Crisis Communications and Public Reactions in the World’s Most Densely Populated City to Tackle COVID-19 |
| title_full_unstemmed | Towards a Dialogic Approach: Crisis Communications and Public Reactions in the World’s Most Densely Populated City to Tackle COVID-19 |
| title_short | Towards a Dialogic Approach: Crisis Communications and Public Reactions in the World’s Most Densely Populated City to Tackle COVID-19 |
| title_sort | towards a dialogic approach crisis communications and public reactions in the world s most densely populated city to tackle covid 19 |
| url | https://doi.org/10.15206/ajpor.2020.8.3.265 |
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