Introducing Ask Counselling: An Online Question and Answer Service for University Students
For most counselling services, providing services for the whole university community is an ongoing challenge. Whilst a small percentage of students and staff attend appointments and workshops, the majority do not access traditional counselling services. The Ask Counselling initiative started in Apri...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Australian and New Zealand Student Services Association (ANZSSA)
2011-10-01
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| Series: | JANZSSA |
| Online Access: | https://janzssa.scholasticahq.com/article/91533-introducing-ask-counselling-an-online-question-and-answer-service-for-university-students |
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| Summary: | For most counselling services, providing services for the whole university community is an ongoing challenge. Whilst a small percentage of students and staff attend appointments and workshops, the majority do not access
traditional counselling services. The Ask Counselling initiative started in April 2009, allows students to submit a question online that is answered by counsellors, and then posted on the web for all to read. The large bank of over 163 questions and answers reflect “hot topics” for students including on Uni life, mental health issues, relationships, friendships and families. Over 45,000 page views demonstrates its success as a place to look for issues affecting students, psycho-educational material and good local resources and online sites. That 59 % of questions submitted have come from students who had no previous contact with the Counselling Service, highlights the increase in access of our services by the student community. This paper will discuss how the Ask Counselling website was set up, its intended aims and how it is being used by students and the university community. |
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| ISSN: | 1320-2480 2207-8460 |