Quand l’organisation empêche un travail de qualité : étude de cas
Health problems at work often originate in the operators’ activities. Work intensification, increasing pressures, greater physical, cognitive, and psychic workloads, and contradictory demands oblige employees to make choices which are not always satisfactory and which could be at the origin of their...
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| Format: | Article |
| Language: | English |
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Institut de Recherche Robert-Sauvé en Santé et en Sécurité du Travail (IRSST)
2012-08-01
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| Series: | Perspectives Interdisciplinaires sur le Travail et la Santé |
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| Online Access: | https://journals.openedition.org/pistes/3419 |
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| _version_ | 1841551604403142656 |
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| author | Johann Petit Bernard Dugué |
| author_facet | Johann Petit Bernard Dugué |
| author_sort | Johann Petit |
| collection | DOAJ |
| description | Health problems at work often originate in the operators’ activities. Work intensification, increasing pressures, greater physical, cognitive, and psychic workloads, and contradictory demands oblige employees to make choices which are not always satisfactory and which could be at the origin of their PSRs and MSDs. Good quality work, which makes them unique and identifies them as skillful professionals from their colleagues’, customers’, and management’s viewpoint, is at stake. When an organization prevents operators from doing a “good job,” the risks for their physical and psychic health increase. Based on an intervention in the banking sector, we try to show how reorganization can push operators to cut back on a “qualitatively significant” part of their activity and can have negative consequences on their work and health. In such a case, the most likely ergonomic options would be to try to change the organization. |
| format | Article |
| id | doaj-art-a8baf0a20bcc4ebab771e1109b01b1b9 |
| institution | Kabale University |
| issn | 1481-9384 |
| language | English |
| publishDate | 2012-08-01 |
| publisher | Institut de Recherche Robert-Sauvé en Santé et en Sécurité du Travail (IRSST) |
| record_format | Article |
| series | Perspectives Interdisciplinaires sur le Travail et la Santé |
| spelling | doaj-art-a8baf0a20bcc4ebab771e1109b01b1b92025-01-09T16:01:13ZengInstitut de Recherche Robert-Sauvé en Santé et en Sécurité du Travail (IRSST)Perspectives Interdisciplinaires sur le Travail et la Santé1481-93842012-08-0115210.4000/pistes.3419Quand l’organisation empêche un travail de qualité : étude de casJohann PetitBernard DuguéHealth problems at work often originate in the operators’ activities. Work intensification, increasing pressures, greater physical, cognitive, and psychic workloads, and contradictory demands oblige employees to make choices which are not always satisfactory and which could be at the origin of their PSRs and MSDs. Good quality work, which makes them unique and identifies them as skillful professionals from their colleagues’, customers’, and management’s viewpoint, is at stake. When an organization prevents operators from doing a “good job,” the risks for their physical and psychic health increase. Based on an intervention in the banking sector, we try to show how reorganization can push operators to cut back on a “qualitatively significant” part of their activity and can have negative consequences on their work and health. In such a case, the most likely ergonomic options would be to try to change the organization.https://journals.openedition.org/pistes/3419interventionhealthservice sectorwork qualityhindered activity |
| spellingShingle | Johann Petit Bernard Dugué Quand l’organisation empêche un travail de qualité : étude de cas Perspectives Interdisciplinaires sur le Travail et la Santé intervention health service sector work quality hindered activity |
| title | Quand l’organisation empêche un travail de qualité : étude de cas |
| title_full | Quand l’organisation empêche un travail de qualité : étude de cas |
| title_fullStr | Quand l’organisation empêche un travail de qualité : étude de cas |
| title_full_unstemmed | Quand l’organisation empêche un travail de qualité : étude de cas |
| title_short | Quand l’organisation empêche un travail de qualité : étude de cas |
| title_sort | quand l organisation empeche un travail de qualite etude de cas |
| topic | intervention health service sector work quality hindered activity |
| url | https://journals.openedition.org/pistes/3419 |
| work_keys_str_mv | AT johannpetit quandlorganisationempecheuntravaildequaliteetudedecas AT bernarddugue quandlorganisationempecheuntravaildequaliteetudedecas |