Designing Incident Management Standard Operating Procedures at XYZ Hospital based on the ITIL V3 Framework
Minister of Health Regulation No.82 of 2013 stipulates that every hospital must implement SIMRS, based on this regulation, XYZ Hospital implements information technology in the form of SIMRS. XYZ Hospital provides an SOP for the Hospital Management Information System (SIMRS) that guides the Manageme...
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| Format: | Article |
| Language: | Indonesian |
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Islamic University of Indragiri
2024-11-01
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| Series: | Sistemasi: Jurnal Sistem Informasi |
| Online Access: | https://sistemasi.ftik.unisi.ac.id/index.php/stmsi/article/view/4666 |
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| _version_ | 1841555768966381568 |
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| author | Syachla Malikha Putri Siti Mukaromah Arista Pratama |
| author_facet | Syachla Malikha Putri Siti Mukaromah Arista Pratama |
| author_sort | Syachla Malikha Putri |
| collection | DOAJ |
| description | Minister of Health Regulation No.82 of 2013 stipulates that every hospital must implement SIMRS, based on this regulation, XYZ Hospital implements information technology in the form of SIMRS. XYZ Hospital provides an SOP for the Hospital Management Information System (SIMRS) that guides the Management Information Systems Unit in managing SIMRS issues or incidents. However, the current SOP is not yet aligned with the best practices in ITIL, not all reports related to SIMRS incidents are recorded, which leads to inaccuracies in the information received by the parties involved in handling the SIMRS incidents. Therefore, this research was created to design an incident management SOP document based on the ITIL V3 framework because it includes detailed activities regulating how to handle IT service incidents properly. GAP analysis method was used to map the current conditions of the incident SIMRS management process to ideal conditions according to ITIL V3. The results of this research are an incident management SOP document accompanied by supporting documents in proper forms that make it easier to carry out activities in the SOP. The design of an incident management SOP by the ITIL framework can serve as a reference, improve performance, and provide convenience for the functional units of XYZ Hospital in handling SIMRS issues more systematically and aligned with best practices in IT service management. |
| format | Article |
| id | doaj-art-a3c493f1a7df4f9c9133b80c427be314 |
| institution | Kabale University |
| issn | 2302-8149 2540-9719 |
| language | Indonesian |
| publishDate | 2024-11-01 |
| publisher | Islamic University of Indragiri |
| record_format | Article |
| series | Sistemasi: Jurnal Sistem Informasi |
| spelling | doaj-art-a3c493f1a7df4f9c9133b80c427be3142025-01-08T03:10:27ZindIslamic University of IndragiriSistemasi: Jurnal Sistem Informasi2302-81492540-97192024-11-011362616262710.32520/stmsi.v13i6.4666916Designing Incident Management Standard Operating Procedures at XYZ Hospital based on the ITIL V3 FrameworkSyachla Malikha Putri0Siti Mukaromah1Arista Pratama2Universitas Pembangunan NasionalUniversitas Pembangunan NasionalUniversitas Pembangunan NasionalMinister of Health Regulation No.82 of 2013 stipulates that every hospital must implement SIMRS, based on this regulation, XYZ Hospital implements information technology in the form of SIMRS. XYZ Hospital provides an SOP for the Hospital Management Information System (SIMRS) that guides the Management Information Systems Unit in managing SIMRS issues or incidents. However, the current SOP is not yet aligned with the best practices in ITIL, not all reports related to SIMRS incidents are recorded, which leads to inaccuracies in the information received by the parties involved in handling the SIMRS incidents. Therefore, this research was created to design an incident management SOP document based on the ITIL V3 framework because it includes detailed activities regulating how to handle IT service incidents properly. GAP analysis method was used to map the current conditions of the incident SIMRS management process to ideal conditions according to ITIL V3. The results of this research are an incident management SOP document accompanied by supporting documents in proper forms that make it easier to carry out activities in the SOP. The design of an incident management SOP by the ITIL framework can serve as a reference, improve performance, and provide convenience for the functional units of XYZ Hospital in handling SIMRS issues more systematically and aligned with best practices in IT service management.https://sistemasi.ftik.unisi.ac.id/index.php/stmsi/article/view/4666 |
| spellingShingle | Syachla Malikha Putri Siti Mukaromah Arista Pratama Designing Incident Management Standard Operating Procedures at XYZ Hospital based on the ITIL V3 Framework Sistemasi: Jurnal Sistem Informasi |
| title | Designing Incident Management Standard Operating Procedures at XYZ Hospital based on the ITIL V3 Framework |
| title_full | Designing Incident Management Standard Operating Procedures at XYZ Hospital based on the ITIL V3 Framework |
| title_fullStr | Designing Incident Management Standard Operating Procedures at XYZ Hospital based on the ITIL V3 Framework |
| title_full_unstemmed | Designing Incident Management Standard Operating Procedures at XYZ Hospital based on the ITIL V3 Framework |
| title_short | Designing Incident Management Standard Operating Procedures at XYZ Hospital based on the ITIL V3 Framework |
| title_sort | designing incident management standard operating procedures at xyz hospital based on the itil v3 framework |
| url | https://sistemasi.ftik.unisi.ac.id/index.php/stmsi/article/view/4666 |
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