From Text to Vision: Examining How Emotional Expression and Information Consistency Affect Perceived Helpfulness

From Text to Vision: Examining How Emotional Expression and Information Consistency Affect Perceived Helpfulness

This study used natural language processing tools and econometric analysis methods to examine the impact of emotional expressions on the helpfulness of online reviews. This study conducts a sentiment analysis of 71,850 reviews collected by Yelp.com in Los Angeles, California, United States, and divi...

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Bibliographic Details
Main Authors: Yuhao Zhang, Jinzhe Yan, Qianru Li
Format: Article
Language:English
Published: IEEE 2025-01-01
Series:IEEE Access
Subjects:
Information consistency
extreme reviews
visual information
text mining
review helpfulness
Online Access:https://ieeexplore.ieee.org/document/10818661/
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