DESIGN OF QUEUE SYSTEMS IN TELECOMUNICATION and INFORMATION INDUSTRY USING FLEXIM 6.0 SIMULATION METHOD
PT X is an information and communication company as well as a complete telecommunication service and network provider in Indonesia. In serving customer needs related to services, PT X has Plasa spread across 535 outlets throughout Indonesia until 2019.. Plasa is PT X outlet or place of service, whic...
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
UIN Sunan Kalijaga, Faculty of Science and Technology, Industrial Engineering Department
2020-12-01
|
| Series: | Journal of Industrial Engineering and Halal Industries |
| Subjects: | |
| Online Access: | https://ejournal.uin-suka.ac.id/saintek/JIEHIS/article/view/2196 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1841558780661202944 |
|---|---|
| author | Sulton Nur Hakim Andika Julianto Putra Sri Indrawati |
| author_facet | Sulton Nur Hakim Andika Julianto Putra Sri Indrawati |
| author_sort | Sulton Nur Hakim |
| collection | DOAJ |
| description | PT X is an information and communication company as well as a complete telecommunication service and network provider in Indonesia. In serving customer needs related to services, PT X has Plasa spread across 535 outlets throughout Indonesia until 2019.. Plasa is PT X outlet or place of service, which is fully managed by PT X or in cooperation with service partners. According to the explanation given by the Team Leader Plasa has service standards in serving customer needs including the standard customer service time is 10 minutes and the standard number of customers per CSR is 15 customers. But at PT X Yogyakarta the system actually only has one Customer Service to serve 50 customers and the service time sometimes exceeds the predetermined time standard. This resulted in quite long queues and long waiting times. The purpose of this research is to know the appropriate queue simulation model using flexim 6.0 so that waiting time at Plasa can be minimized. The average waiting time required by customers in the queuing system at Plasa is 3248.44 seconds and based on the alternatives that have been made, it can be seen that experiment 1 is the best, this is because the maximum waiting time achieved is better than experiments 2 and 3. |
| format | Article |
| id | doaj-art-8d15dc2d95e74a5b920621cde72e26b1 |
| institution | Kabale University |
| issn | 2722-8150 2722-8142 |
| language | English |
| publishDate | 2020-12-01 |
| publisher | UIN Sunan Kalijaga, Faculty of Science and Technology, Industrial Engineering Department |
| record_format | Article |
| series | Journal of Industrial Engineering and Halal Industries |
| spelling | doaj-art-8d15dc2d95e74a5b920621cde72e26b12025-01-06T05:57:53ZengUIN Sunan Kalijaga, Faculty of Science and Technology, Industrial Engineering DepartmentJournal of Industrial Engineering and Halal Industries2722-81502722-81422020-12-0112879310.14421/jiehis.2196987DESIGN OF QUEUE SYSTEMS IN TELECOMUNICATION and INFORMATION INDUSTRY USING FLEXIM 6.0 SIMULATION METHODSulton Nur Hakim0Andika Julianto Putra1Sri Indrawati2Universitas Islam IndonesiaUniversitas Islam IndonesiaUniversitas Islam IndonesiaPT X is an information and communication company as well as a complete telecommunication service and network provider in Indonesia. In serving customer needs related to services, PT X has Plasa spread across 535 outlets throughout Indonesia until 2019.. Plasa is PT X outlet or place of service, which is fully managed by PT X or in cooperation with service partners. According to the explanation given by the Team Leader Plasa has service standards in serving customer needs including the standard customer service time is 10 minutes and the standard number of customers per CSR is 15 customers. But at PT X Yogyakarta the system actually only has one Customer Service to serve 50 customers and the service time sometimes exceeds the predetermined time standard. This resulted in quite long queues and long waiting times. The purpose of this research is to know the appropriate queue simulation model using flexim 6.0 so that waiting time at Plasa can be minimized. The average waiting time required by customers in the queuing system at Plasa is 3248.44 seconds and based on the alternatives that have been made, it can be seen that experiment 1 is the best, this is because the maximum waiting time achieved is better than experiments 2 and 3.https://ejournal.uin-suka.ac.id/saintek/JIEHIS/article/view/2196simulation flexim 6.0experimentqueue |
| spellingShingle | Sulton Nur Hakim Andika Julianto Putra Sri Indrawati DESIGN OF QUEUE SYSTEMS IN TELECOMUNICATION and INFORMATION INDUSTRY USING FLEXIM 6.0 SIMULATION METHOD Journal of Industrial Engineering and Halal Industries simulation flexim 6.0 experiment queue |
| title | DESIGN OF QUEUE SYSTEMS IN TELECOMUNICATION and INFORMATION INDUSTRY USING FLEXIM 6.0 SIMULATION METHOD |
| title_full | DESIGN OF QUEUE SYSTEMS IN TELECOMUNICATION and INFORMATION INDUSTRY USING FLEXIM 6.0 SIMULATION METHOD |
| title_fullStr | DESIGN OF QUEUE SYSTEMS IN TELECOMUNICATION and INFORMATION INDUSTRY USING FLEXIM 6.0 SIMULATION METHOD |
| title_full_unstemmed | DESIGN OF QUEUE SYSTEMS IN TELECOMUNICATION and INFORMATION INDUSTRY USING FLEXIM 6.0 SIMULATION METHOD |
| title_short | DESIGN OF QUEUE SYSTEMS IN TELECOMUNICATION and INFORMATION INDUSTRY USING FLEXIM 6.0 SIMULATION METHOD |
| title_sort | design of queue systems in telecomunication and information industry using flexim 6 0 simulation method |
| topic | simulation flexim 6.0 experiment queue |
| url | https://ejournal.uin-suka.ac.id/saintek/JIEHIS/article/view/2196 |
| work_keys_str_mv | AT sultonnurhakim designofqueuesystemsintelecomunicationandinformationindustryusingflexim60simulationmethod AT andikajuliantoputra designofqueuesystemsintelecomunicationandinformationindustryusingflexim60simulationmethod AT sriindrawati designofqueuesystemsintelecomunicationandinformationindustryusingflexim60simulationmethod |