Designing a human resource scorecard: An empirical stakeholder-based study with a company culture perspective
Human resource management (HRM) in public organizations managed based on a balanced scorecard requires a different narrative on the map of strategic goals than in private organizations. However, this issue is not widely recognized and discussed. This study aims to identify strategic goals and outlin...
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| Format: | Article |
| Language: | English |
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Cognitione Foundation for the Dissemination of Knowledge and Science
2020-01-01
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| Series: | Journal of Entrepreneurship, Management and Innovation |
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| Online Access: | https://jemi.edu.pl/uploadedFiles/file/all-issues/vol16/issue4/JEMI_Vol16_Issue4_2020_Article4.pdf |
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| author | Hasan Boudlaie Hannan Amoozad Mahdiraji Sabihe Shamsi Vahid Jafari-Sadeghi Alexeis Garcia-Pereze |
| author_facet | Hasan Boudlaie Hannan Amoozad Mahdiraji Sabihe Shamsi Vahid Jafari-Sadeghi Alexeis Garcia-Pereze |
| author_sort | Hasan Boudlaie |
| collection | DOAJ |
| description | Human resource management (HRM) in public organizations managed based on a balanced scorecard requires a different narrative on the map of strategic goals than in private organizations. However, this issue is not widely recognized and discussed. This study aims to identify strategic goals and outline an HRM strategy with a stakeholder approach from a corporate culture perspective based on a balanced scorecard by examining and highlighting areas that should be included in the revised narrative. This exploration was carried out through qualitative research, particularly a thematic analysis based on data from the Kish Free Zone Organization. Therefore, using the themes obtained, a human resources strategy map was presented based on a balanced scorecard. The six-step Clarke-Braun process and the three-step Attride-Stirling thematic classification method were combined into a thematic network, and a seven-step research process was created. Data was collected through interviews with stakeholders in the Human Resources (HR) unit. These stakeholders are (1) HR employees (2) employees of other entities (3) senior and middle management (4) family of employees (5) HR department of related companies (6) retirees, and (7) customers of this entity. To identify strategic goals and a human resource strategy map, 187 main topics, 39 organizational topics, and 12 global themes were identified after transcription of the interviews, including (1) the development of family policies (2) promoting the well-being, health, and well-being of employees (3) improving productivity HR department (4) promoting the human dignity of the staff (5) developing an organizational culture based on customer orientation and innovation (6) empowering employees (7) development HR information system (8) strategic recruitment and retention of employees (9) performance management and development employees (10) strategic transformation of HRM based on research and process reform (11) adjusting the allocation and use of the HR budget to the organization's strategy and (12) improving the accounting mechanism for the personnel budget. This study is innovative due to the proposed approach to redesign the strategy map and the balanced scorecard from a human resource management perspective, methodically, due to adopting a combined thematic analysis process and constructing related narratives and stakeholder approaches from a corporate culture perspective. |
| format | Article |
| id | doaj-art-89f63650bd264b4eb323d51c4a0f3f96 |
| institution | Kabale University |
| issn | 2299-7326 |
| language | English |
| publishDate | 2020-01-01 |
| publisher | Cognitione Foundation for the Dissemination of Knowledge and Science |
| record_format | Article |
| series | Journal of Entrepreneurship, Management and Innovation |
| spelling | doaj-art-89f63650bd264b4eb323d51c4a0f3f962025-01-02T22:04:50ZengCognitione Foundation for the Dissemination of Knowledge and ScienceJournal of Entrepreneurship, Management and Innovation2299-73262020-01-0116411314710.7341/20201644Designing a human resource scorecard: An empirical stakeholder-based study with a company culture perspectiveHasan Boudlaie0Hannan Amoozad Mahdiraji1Sabihe Shamsi2Vahid Jafari-Sadeghi3Alexeis Garcia-Pereze4Ph.D., University of Tehran, Kish International Campus, 7644430055, Kish Island, IranPh.D., Leicester Castle Business School, Faculty of Business and law, De Montfort University, Leicester, United KingdomPh.D., University of Tehran, Kish International Campus, 7644430055, Kish Island, IranPh.D., School of Strategy and Leadership, Coventry University, CV1 5DL, Coventry, United KingdomPh.D., Research Centre for Business in Society, Faculty of Business and Law, Coventry University, CV1 5DL, Coventry, United KingdomHuman resource management (HRM) in public organizations managed based on a balanced scorecard requires a different narrative on the map of strategic goals than in private organizations. However, this issue is not widely recognized and discussed. This study aims to identify strategic goals and outline an HRM strategy with a stakeholder approach from a corporate culture perspective based on a balanced scorecard by examining and highlighting areas that should be included in the revised narrative. This exploration was carried out through qualitative research, particularly a thematic analysis based on data from the Kish Free Zone Organization. Therefore, using the themes obtained, a human resources strategy map was presented based on a balanced scorecard. The six-step Clarke-Braun process and the three-step Attride-Stirling thematic classification method were combined into a thematic network, and a seven-step research process was created. Data was collected through interviews with stakeholders in the Human Resources (HR) unit. These stakeholders are (1) HR employees (2) employees of other entities (3) senior and middle management (4) family of employees (5) HR department of related companies (6) retirees, and (7) customers of this entity. To identify strategic goals and a human resource strategy map, 187 main topics, 39 organizational topics, and 12 global themes were identified after transcription of the interviews, including (1) the development of family policies (2) promoting the well-being, health, and well-being of employees (3) improving productivity HR department (4) promoting the human dignity of the staff (5) developing an organizational culture based on customer orientation and innovation (6) empowering employees (7) development HR information system (8) strategic recruitment and retention of employees (9) performance management and development employees (10) strategic transformation of HRM based on research and process reform (11) adjusting the allocation and use of the HR budget to the organization's strategy and (12) improving the accounting mechanism for the personnel budget. This study is innovative due to the proposed approach to redesign the strategy map and the balanced scorecard from a human resource management perspective, methodically, due to adopting a combined thematic analysis process and constructing related narratives and stakeholder approaches from a corporate culture perspective.https://jemi.edu.pl/uploadedFiles/file/all-issues/vol16/issue4/JEMI_Vol16_Issue4_2020_Article4.pdfbalanced scorecardstrategic human resource managementpublic organizationsstakeholder approachstrategy map |
| spellingShingle | Hasan Boudlaie Hannan Amoozad Mahdiraji Sabihe Shamsi Vahid Jafari-Sadeghi Alexeis Garcia-Pereze Designing a human resource scorecard: An empirical stakeholder-based study with a company culture perspective Journal of Entrepreneurship, Management and Innovation balanced scorecard strategic human resource management public organizations stakeholder approach strategy map |
| title | Designing a human resource scorecard: An empirical stakeholder-based study with a company culture perspective |
| title_full | Designing a human resource scorecard: An empirical stakeholder-based study with a company culture perspective |
| title_fullStr | Designing a human resource scorecard: An empirical stakeholder-based study with a company culture perspective |
| title_full_unstemmed | Designing a human resource scorecard: An empirical stakeholder-based study with a company culture perspective |
| title_short | Designing a human resource scorecard: An empirical stakeholder-based study with a company culture perspective |
| title_sort | designing a human resource scorecard an empirical stakeholder based study with a company culture perspective |
| topic | balanced scorecard strategic human resource management public organizations stakeholder approach strategy map |
| url | https://jemi.edu.pl/uploadedFiles/file/all-issues/vol16/issue4/JEMI_Vol16_Issue4_2020_Article4.pdf |
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