La personne déclarée morte par l’appelant au service téléphonique d’urgence : une source de désalignement interactionnel
This article focuses on emergency calls. Drawing on research in the field of talk-in-interaction, it explores how reporting death often leads to communication difficulties between caller and call taker. The study is based on an investigation of a corpus of calls made to 9-1-1 emergency service. It d...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Université du Québec à Montréal
2016-12-01
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| Series: | Communiquer |
| Subjects: | |
| Online Access: | https://journals.openedition.org/communiquer/2046 |
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| _version_ | 1841543320979898368 |
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| author | Marty Laforest Jessica Rioux-Turcotte |
| author_facet | Marty Laforest Jessica Rioux-Turcotte |
| author_sort | Marty Laforest |
| collection | DOAJ |
| description | This article focuses on emergency calls. Drawing on research in the field of talk-in-interaction, it explores how reporting death often leads to communication difficulties between caller and call taker. The study is based on an investigation of a corpus of calls made to 9-1-1 emergency service. It describes the caller’s resistance to the call taker’s requests and instructions in this situation. This interactional misalignment is associated with the standardized call processing procedures taught to call takers. It is argued, in conclusion, that integrating basic elements of talk-in-interaction analysis into the call taker’s training would lead to improved cooperation from the caller in all circumstances. |
| format | Article |
| id | doaj-art-858ff10f1f1f473c8ea56cce5fb5f32d |
| institution | Kabale University |
| issn | 2368-9587 |
| language | English |
| publishDate | 2016-12-01 |
| publisher | Université du Québec à Montréal |
| record_format | Article |
| series | Communiquer |
| spelling | doaj-art-858ff10f1f1f473c8ea56cce5fb5f32d2025-01-13T13:44:36ZengUniversité du Québec à MontréalCommuniquer2368-95872016-12-0118658310.4000/communiquer.2046La personne déclarée morte par l’appelant au service téléphonique d’urgence : une source de désalignement interactionnelMarty LaforestJessica Rioux-TurcotteThis article focuses on emergency calls. Drawing on research in the field of talk-in-interaction, it explores how reporting death often leads to communication difficulties between caller and call taker. The study is based on an investigation of a corpus of calls made to 9-1-1 emergency service. It describes the caller’s resistance to the call taker’s requests and instructions in this situation. This interactional misalignment is associated with the standardized call processing procedures taught to call takers. It is argued, in conclusion, that integrating basic elements of talk-in-interaction analysis into the call taker’s training would lead to improved cooperation from the caller in all circumstances.https://journals.openedition.org/communiquer/2046talk-in-interactionprofessional trainingemergency callsdifficult communicationtalk at work |
| spellingShingle | Marty Laforest Jessica Rioux-Turcotte La personne déclarée morte par l’appelant au service téléphonique d’urgence : une source de désalignement interactionnel Communiquer talk-in-interaction professional training emergency calls difficult communication talk at work |
| title | La personne déclarée morte par l’appelant au service téléphonique d’urgence : une source de désalignement interactionnel |
| title_full | La personne déclarée morte par l’appelant au service téléphonique d’urgence : une source de désalignement interactionnel |
| title_fullStr | La personne déclarée morte par l’appelant au service téléphonique d’urgence : une source de désalignement interactionnel |
| title_full_unstemmed | La personne déclarée morte par l’appelant au service téléphonique d’urgence : une source de désalignement interactionnel |
| title_short | La personne déclarée morte par l’appelant au service téléphonique d’urgence : une source de désalignement interactionnel |
| title_sort | la personne declaree morte par l appelant au service telephonique d urgence une source de desalignement interactionnel |
| topic | talk-in-interaction professional training emergency calls difficult communication talk at work |
| url | https://journals.openedition.org/communiquer/2046 |
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