Service Quality Attributes: Perspective of Newly Registered Postgraduate Students by Research
For service industry, it is rather difficult to measure quality of service since services are intangible in nature. Nevertheless, effort on measuring service quality will have to be done to form a basis of monitoring, control and planning. This study looks into the service quality attributes of pos...
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| Format: | Article |
| Language: | English |
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UiTM Press
2016-12-01
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| Series: | Journal of International Business, Economics and Entrepreneurship |
| Subjects: | |
| Online Access: | https://journal.uitm.edu.my/ojs/index.php/JIBE/article/view/1244 |
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| _version_ | 1846160479846662144 |
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| author | Siti Halijjah Sharif Syazwani Amanina Azman Nur Fhatihah Zakria |
| author_facet | Siti Halijjah Sharif Syazwani Amanina Azman Nur Fhatihah Zakria |
| author_sort | Siti Halijjah Sharif |
| collection | DOAJ |
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For service industry, it is rather difficult to measure quality of service since services are intangible in nature. Nevertheless, effort on measuring service quality will have to be done to form a basis of monitoring, control and planning. This study looks into the service quality attributes of postgraduate programme by research by having newly registered students to participate by answering the survey form. The findings confirm other research in this area in that lecturers play a major role in education. However, leisure seems to be the lower end of agreement if compared to academic, cost and industry link.
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| format | Article |
| id | doaj-art-83c2a086569142d0bf5d0e51be31cdce |
| institution | Kabale University |
| issn | 2550-1429 |
| language | English |
| publishDate | 2016-12-01 |
| publisher | UiTM Press |
| record_format | Article |
| series | Journal of International Business, Economics and Entrepreneurship |
| spelling | doaj-art-83c2a086569142d0bf5d0e51be31cdce2024-11-22T07:20:58ZengUiTM PressJournal of International Business, Economics and Entrepreneurship2550-14292016-12-0111Service Quality Attributes: Perspective of Newly Registered Postgraduate Students by ResearchSiti Halijjah Sharif0Syazwani Amanina Azman1Nur Fhatihah Zakria2Faculty of Business and Management, Universiti Teknologi MARA, Selangor, MalaysiaArshad Ayub Graduate Business School, Faculty of Business and Management, Universiti Teknologi MARA, Selangor,MalaysiaArshad Ayub Graduate Business School, Faculty of Business and Management, Universiti Teknologi MARA, Selangor,Malaysia For service industry, it is rather difficult to measure quality of service since services are intangible in nature. Nevertheless, effort on measuring service quality will have to be done to form a basis of monitoring, control and planning. This study looks into the service quality attributes of postgraduate programme by research by having newly registered students to participate by answering the survey form. The findings confirm other research in this area in that lecturers play a major role in education. However, leisure seems to be the lower end of agreement if compared to academic, cost and industry link. https://journal.uitm.edu.my/ojs/index.php/JIBE/article/view/1244Service Quality, Postgraduate, attributes, empirical |
| spellingShingle | Siti Halijjah Sharif Syazwani Amanina Azman Nur Fhatihah Zakria Service Quality Attributes: Perspective of Newly Registered Postgraduate Students by Research Journal of International Business, Economics and Entrepreneurship Service Quality, Postgraduate, attributes, empirical |
| title | Service Quality Attributes: Perspective of Newly Registered Postgraduate Students by Research |
| title_full | Service Quality Attributes: Perspective of Newly Registered Postgraduate Students by Research |
| title_fullStr | Service Quality Attributes: Perspective of Newly Registered Postgraduate Students by Research |
| title_full_unstemmed | Service Quality Attributes: Perspective of Newly Registered Postgraduate Students by Research |
| title_short | Service Quality Attributes: Perspective of Newly Registered Postgraduate Students by Research |
| title_sort | service quality attributes perspective of newly registered postgraduate students by research |
| topic | Service Quality, Postgraduate, attributes, empirical |
| url | https://journal.uitm.edu.my/ojs/index.php/JIBE/article/view/1244 |
| work_keys_str_mv | AT sitihalijjahsharif servicequalityattributesperspectiveofnewlyregisteredpostgraduatestudentsbyresearch AT syazwaniamaninaazman servicequalityattributesperspectiveofnewlyregisteredpostgraduatestudentsbyresearch AT nurfhatihahzakria servicequalityattributesperspectiveofnewlyregisteredpostgraduatestudentsbyresearch |