Discovering the relationship between attributes of facial masks and review rating in online customer reviews using Explainable Artificial Intelligence (XAI)
The COVID-19 pandemic led to a surge in facial mask usage. Analyzing customer feedback is crucial for enhancing this product, given the abundance of options and online reviews available. Techniques like Latent Dirichlet Allocation (LDA) combined with machine learning (ML) models help identify produc...
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| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Taylor & Francis Group
2024-12-01
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| Series: | Applied Artificial Intelligence |
| Online Access: | https://www.tandfonline.com/doi/10.1080/08839514.2024.2411780 |
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