Research and practice of AI-based teacher-student service platform: a case study of Nanjing Audit University
Take Nanjing Audit University as an example to investigate the application of an AI-based service platform in enhancing the efficiency and quality of university service platforms and improving the satisfaction of teachers and students. The research aims to address issues such as inefficiency and ina...
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| Format: | Article |
| Language: | zho |
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Editorial Department of Journal on Communications
2024-11-01
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| Series: | Tongxin xuebao |
| Subjects: | |
| Online Access: | http://www.joconline.com.cn/zh/article/doi/10.11959/j.issn.1000-436x.2024228/ |
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| _version_ | 1841537098844209152 |
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| author | WU Xin WANG Weiye |
| author_facet | WU Xin WANG Weiye |
| author_sort | WU Xin |
| collection | DOAJ |
| description | Take Nanjing Audit University as an example to investigate the application of an AI-based service platform in enhancing the efficiency and quality of university service platforms and improving the satisfaction of teachers and students. The research aims to address issues such as inefficiency and inaccurate responses in existing service channels. The platform was divided into three layers, data collection, data processing, and user interaction. Based on the RAG framework, search and generation modules were constructed, and multiple entry points were established on the basis of a local knowledge base to provide real-time online services around the clock. The results indicate that the platform significantly improves the satisfaction of teachers and students, effectively resolves service challenges, and promotes teacher-student interaction. |
| format | Article |
| id | doaj-art-810ffd5e53204ab4b6956afd2e0fe7b1 |
| institution | Kabale University |
| issn | 1000-436X |
| language | zho |
| publishDate | 2024-11-01 |
| publisher | Editorial Department of Journal on Communications |
| record_format | Article |
| series | Tongxin xuebao |
| spelling | doaj-art-810ffd5e53204ab4b6956afd2e0fe7b12025-01-14T08:46:43ZzhoEditorial Department of Journal on CommunicationsTongxin xuebao1000-436X2024-11-014526226979661815Research and practice of AI-based teacher-student service platform: a case study of Nanjing Audit UniversityWU XinWANG WeiyeTake Nanjing Audit University as an example to investigate the application of an AI-based service platform in enhancing the efficiency and quality of university service platforms and improving the satisfaction of teachers and students. The research aims to address issues such as inefficiency and inaccurate responses in existing service channels. The platform was divided into three layers, data collection, data processing, and user interaction. Based on the RAG framework, search and generation modules were constructed, and multiple entry points were established on the basis of a local knowledge base to provide real-time online services around the clock. The results indicate that the platform significantly improves the satisfaction of teachers and students, effectively resolves service challenges, and promotes teacher-student interaction.http://www.joconline.com.cn/zh/article/doi/10.11959/j.issn.1000-436x.2024228/AI intelligent question answeringteacher-student servicesmart campuspersonalized service |
| spellingShingle | WU Xin WANG Weiye Research and practice of AI-based teacher-student service platform: a case study of Nanjing Audit University Tongxin xuebao AI intelligent question answering teacher-student service smart campus personalized service |
| title | Research and practice of AI-based teacher-student service platform: a case study of Nanjing Audit University |
| title_full | Research and practice of AI-based teacher-student service platform: a case study of Nanjing Audit University |
| title_fullStr | Research and practice of AI-based teacher-student service platform: a case study of Nanjing Audit University |
| title_full_unstemmed | Research and practice of AI-based teacher-student service platform: a case study of Nanjing Audit University |
| title_short | Research and practice of AI-based teacher-student service platform: a case study of Nanjing Audit University |
| title_sort | research and practice of ai based teacher student service platform a case study of nanjing audit university |
| topic | AI intelligent question answering teacher-student service smart campus personalized service |
| url | http://www.joconline.com.cn/zh/article/doi/10.11959/j.issn.1000-436x.2024228/ |
| work_keys_str_mv | AT wuxin researchandpracticeofaibasedteacherstudentserviceplatformacasestudyofnanjingaudituniversity AT wangweiye researchandpracticeofaibasedteacherstudentserviceplatformacasestudyofnanjingaudituniversity |