Military veterans’ perception of quality of care following international operations

A high number of military veterans seek professional help at primary healthcare centers for mental health problems. The main aim of this study was to map veterans’ perception of the quality of the care they received when seeking such help after their last tour of duty. A secondary aim was to explore...

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Main Authors: Gerry Larsson, Sofia Nilsson, Alicia Ohlsson, Sofia Svensén
Format: Article
Language:English
Published: Taylor & Francis Group 2024-12-01
Series:Cogent Psychology
Subjects:
Online Access:https://www.tandfonline.com/doi/10.1080/23311908.2024.2306770
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author Gerry Larsson
Sofia Nilsson
Alicia Ohlsson
Sofia Svensén
author_facet Gerry Larsson
Sofia Nilsson
Alicia Ohlsson
Sofia Svensén
author_sort Gerry Larsson
collection DOAJ
description A high number of military veterans seek professional help at primary healthcare centers for mental health problems. The main aim of this study was to map veterans’ perception of the quality of the care they received when seeking such help after their last tour of duty. A secondary aim was to explore personality and mission-related characteristics of veterans who seek professional help for mental health problems after missions. Questionnaire responses were obtained from 2512 Swedish veterans (43.4% response rate). Among the responders, 210 individuals had sought help for mental health problems at primary healthcare centers. Their perception of the quality of the healthcare was measured using the Quality from the Patient’s Perspective (QPP) questionnaire, which is derived from a theoretical model. Comparisons between the military help seekers and an age and gender matched group of civilian outpatients showed that the military group perceived the information they had received, and the commitment, empathy and respect shown by the physicians, considerably more negatively than the civilian patients. Comparisons between the help-seeking veterans and those who had not sought help, showed that the help seekers were younger and scored significantly lower on emotional stability and higher on conscientiousness. In addition, they perceived the leadership of their immediate commander during the last tour of duty more negatively and they reported fewer daily uplifts and more daily hassles during the tour. It was concluded that a more extensive collaboration between the armed forces and the healthcare system is strongly recommended and that it is necessary to provide education to healthcare providers.
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spelling doaj-art-7f210520267448d5b12faf4e879f709b2024-12-10T08:47:50ZengTaylor & Francis GroupCogent Psychology2331-19082024-12-0111110.1080/23311908.2024.2306770Military veterans’ perception of quality of care following international operationsGerry Larsson0Sofia Nilsson1Alicia Ohlsson2Sofia Svensén3Swedish Defence University, Karlstad, SwedenSwedish Defence University, Karlstad, SwedenSwedish Defence University, Karlstad, SwedenSwedish Defence University, Karlstad, SwedenA high number of military veterans seek professional help at primary healthcare centers for mental health problems. The main aim of this study was to map veterans’ perception of the quality of the care they received when seeking such help after their last tour of duty. A secondary aim was to explore personality and mission-related characteristics of veterans who seek professional help for mental health problems after missions. Questionnaire responses were obtained from 2512 Swedish veterans (43.4% response rate). Among the responders, 210 individuals had sought help for mental health problems at primary healthcare centers. Their perception of the quality of the healthcare was measured using the Quality from the Patient’s Perspective (QPP) questionnaire, which is derived from a theoretical model. Comparisons between the military help seekers and an age and gender matched group of civilian outpatients showed that the military group perceived the information they had received, and the commitment, empathy and respect shown by the physicians, considerably more negatively than the civilian patients. Comparisons between the help-seeking veterans and those who had not sought help, showed that the help seekers were younger and scored significantly lower on emotional stability and higher on conscientiousness. In addition, they perceived the leadership of their immediate commander during the last tour of duty more negatively and they reported fewer daily uplifts and more daily hassles during the tour. It was concluded that a more extensive collaboration between the armed forces and the healthcare system is strongly recommended and that it is necessary to provide education to healthcare providers.https://www.tandfonline.com/doi/10.1080/23311908.2024.2306770Veteransprimary carequality of caretheory-based assessmentquality from the patient’s perspective (QPP) questionnaireage
spellingShingle Gerry Larsson
Sofia Nilsson
Alicia Ohlsson
Sofia Svensén
Military veterans’ perception of quality of care following international operations
Cogent Psychology
Veterans
primary care
quality of care
theory-based assessment
quality from the patient’s perspective (QPP) questionnaire
age
title Military veterans’ perception of quality of care following international operations
title_full Military veterans’ perception of quality of care following international operations
title_fullStr Military veterans’ perception of quality of care following international operations
title_full_unstemmed Military veterans’ perception of quality of care following international operations
title_short Military veterans’ perception of quality of care following international operations
title_sort military veterans perception of quality of care following international operations
topic Veterans
primary care
quality of care
theory-based assessment
quality from the patient’s perspective (QPP) questionnaire
age
url https://www.tandfonline.com/doi/10.1080/23311908.2024.2306770
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