Service Innovation and Customers’ Satisfaction of Selected Micro Finance Banks in Ogun State, Nigeria

Service Innovation and Customers’ Satisfaction of Selected Micro Finance Banks in Ogun State, Nigeria

The untimely adoption of modern business practice through technological innovation has hindered service quality, customers’ satisfaction and the general growth of Micro finance banks in Nigeria. The study examined the effect of service innovation which consist of New Service Concept, New Service Pr...

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Bibliographic Details
Main Authors:	Olayinka Abideen Shodiya, Akinbiyi Akintaro, John Olopade
Format:	Article
Language:	English
Published:	UiTM Press 2024-06-01
Series:	Journal of International Business, Economics and Entrepreneurship
Subjects:	Service Innovation, New Service Concept, New Service Process, New Technology, Customers’ Satisfaction
Online Access:	https://journal.uitm.edu.my/ojs/index.php/JIBE/article/view/1136
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