Study of patient satisfaction from nursing care and behaviors in Shahrekord hospitals
Introduction: Gaining patient satisfaction is among important goals in health care system. ‎Nurses due to the type of their profession, have an essential role in providing satisfaction to ‎patients hospitalized in treatment centers especially hospitals. An efficient health care syste...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Guilan University of Medical Sciences
2007-04-01
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| Series: | Journal of Holistic Nursing and Midwifery |
| Subjects: | |
| Online Access: | http://hnmj.gums.ac.ir/browse.php?a_code=A-10-243-79&slc_lang=en&sid=1 |
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| Summary: | Introduction: Gaining patient satisfaction is among important goals in health care system. ‎Nurses due to the type of their profession, have an essential role in providing satisfaction to ‎patients hospitalized in treatment centers especially hospitals. An efficient health care system ‎can only reach its mission, maintaining public health, through providing satisfactory care and it ‎can be assessed by assessing care provided.‎
Objective: This study was conducted to determine the level of hospitalized patients, ‎satisfaction of nursing care in educational hospitals in Shahrekord in ‎‏2006‏‎.‎
Methods: This descriptive ‎‏–‏analytic study‏ ‏was done in two educational hospitals of Hajar and ‎Kashani and the level of satisfaction of ‎‏223‏‎ patients who were hospitalized for at least one ‎day was assessed by questionnaire. Data collected were analyzed by SPSS and descriptive ‎‏–‏analytic statistics such as frequency and chi – square.‎
Results: Findings of this study showed that ‎‏70.4%‏‎ of hospitalized patients were satisfied ‎with nursing care. Although ‎‏8.9%‏‎ were unsatisfied, ‎‏12.7%‏‎ had no view and ‎‏7.7%‏‎ stated ‎they had not encountered the items of the questionnaire. In dimension of most patient ‎satisfaction with nursing care were related to “ quick and on time admission” (‎‏87%‏‎), on time ‎nursing care (‎‏85.7%‏‎), sympathy and kind nursing approach (‎‏84.8%‏‎) and most ‎dissatisfaction were related to “ encountering relatives and visitors” (‎‏18.8%‏‎), “ reaction to ‎patients discomfort and pain” (‎‏12.1%‏‎), and necessary follow up in time of problem solving ‎‎(‎‏11.7%‏‎). There was a significant relationship (P<‎‏0.05‏‎) between age, place of living and ‎level of satisfaction. There was no relationship between other personal factors with patients ‎satisfaction.‎
Conclusion: In attention to results, it is necessary to have patients, satisfaction assessment ‎committee with cooperation of different level management and periodical assessment of ‎patients satisfaction and presentation of implementation programs to alleviate patients ‎dissatisfaction and in turn increase the quality on nursing care.‎ |
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| ISSN: | 2588-3712 2588-3720 |