Effectiveness of Installment Payment Plan Program through Face-to-Face Service Channels and Non-Face-to-Face Service Channels
This study evaluates the effectiveness of registration services for BPJS Kesehatan's REHAB (Installment Payment Plan) program through face-to-face channels at branch offices and non-face-to-face channels via the Mobile JKN application. Employing a qualitative descriptive design, data were colle...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | Indonesian |
| Published: |
BPJS Kesehatan
2024-12-01
|
| Series: | Jurnal Jaminan Kesehatan Nasional |
| Subjects: | |
| Online Access: | https://jurnal-jkn.bpjs-kesehatan.go.id/index.php/jjkn/article/view/227 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1846100174982610944 |
|---|---|
| author | Enggartyas Bagaskara Fenny Fathiyah |
| author_facet | Enggartyas Bagaskara Fenny Fathiyah |
| author_sort | Enggartyas Bagaskara |
| collection | DOAJ |
| description | This study evaluates the effectiveness of registration services for BPJS Kesehatan's REHAB (Installment Payment Plan) program through face-to-face channels at branch offices and non-face-to-face channels via the Mobile JKN application. Employing a qualitative descriptive design, data were collected from 33 informants, including frontline coordinators, frontline staff, UP3KC staff, and 30 participants using purposive sampling. Data collection methods comprised interviews, observations, and documentation, with data validity ensured through triangulation. Analysis followed Miles, Huberman, and Saldana’s interactive model, involving data reduction, presentation, and conclusion verification. Results indicate that the Mobile JKN application is the preferred registration channel due to its convenience and practicality. At the same time, face-to-face services are utilized as a backup option during technical disruptions. However, challenges such as incorrect participant data and system reliability hinder registration. This study underscores the need for improvements in the Mobile JKN system, particularly in data validation and technical stability, to enhance service accessibility and ensure seamless participant registration |
| format | Article |
| id | doaj-art-7c3e6a6ece9a40e3a8c553792f4d73ae |
| institution | Kabale University |
| issn | 2798-7183 2798-6705 |
| language | Indonesian |
| publishDate | 2024-12-01 |
| publisher | BPJS Kesehatan |
| record_format | Article |
| series | Jurnal Jaminan Kesehatan Nasional |
| spelling | doaj-art-7c3e6a6ece9a40e3a8c553792f4d73ae2024-12-30T12:26:50ZindBPJS KesehatanJurnal Jaminan Kesehatan Nasional2798-71832798-67052024-12-014218920110.53756/jjkn.v4i2.227227Effectiveness of Installment Payment Plan Program through Face-to-Face Service Channels and Non-Face-to-Face Service ChannelsEnggartyas BagaskaraFenny FathiyahThis study evaluates the effectiveness of registration services for BPJS Kesehatan's REHAB (Installment Payment Plan) program through face-to-face channels at branch offices and non-face-to-face channels via the Mobile JKN application. Employing a qualitative descriptive design, data were collected from 33 informants, including frontline coordinators, frontline staff, UP3KC staff, and 30 participants using purposive sampling. Data collection methods comprised interviews, observations, and documentation, with data validity ensured through triangulation. Analysis followed Miles, Huberman, and Saldana’s interactive model, involving data reduction, presentation, and conclusion verification. Results indicate that the Mobile JKN application is the preferred registration channel due to its convenience and practicality. At the same time, face-to-face services are utilized as a backup option during technical disruptions. However, challenges such as incorrect participant data and system reliability hinder registration. This study underscores the need for improvements in the Mobile JKN system, particularly in data validation and technical stability, to enhance service accessibility and ensure seamless participant registrationhttps://jurnal-jkn.bpjs-kesehatan.go.id/index.php/jjkn/article/view/227installment payment planbpjs kesehatanface-to-face servicesnon-face-to-face services |
| spellingShingle | Enggartyas Bagaskara Fenny Fathiyah Effectiveness of Installment Payment Plan Program through Face-to-Face Service Channels and Non-Face-to-Face Service Channels Jurnal Jaminan Kesehatan Nasional installment payment plan bpjs kesehatan face-to-face services non-face-to-face services |
| title | Effectiveness of Installment Payment Plan Program through Face-to-Face Service Channels and Non-Face-to-Face Service Channels |
| title_full | Effectiveness of Installment Payment Plan Program through Face-to-Face Service Channels and Non-Face-to-Face Service Channels |
| title_fullStr | Effectiveness of Installment Payment Plan Program through Face-to-Face Service Channels and Non-Face-to-Face Service Channels |
| title_full_unstemmed | Effectiveness of Installment Payment Plan Program through Face-to-Face Service Channels and Non-Face-to-Face Service Channels |
| title_short | Effectiveness of Installment Payment Plan Program through Face-to-Face Service Channels and Non-Face-to-Face Service Channels |
| title_sort | effectiveness of installment payment plan program through face to face service channels and non face to face service channels |
| topic | installment payment plan bpjs kesehatan face-to-face services non-face-to-face services |
| url | https://jurnal-jkn.bpjs-kesehatan.go.id/index.php/jjkn/article/view/227 |
| work_keys_str_mv | AT enggartyasbagaskara effectivenessofinstallmentpaymentplanprogramthroughfacetofaceservicechannelsandnonfacetofaceservicechannels AT fennyfathiyah effectivenessofinstallmentpaymentplanprogramthroughfacetofaceservicechannelsandnonfacetofaceservicechannels |