Telemedicine for ENT: Quality of Care During the COVID-19 Pandemic at the Jose R. Reyes Memorial Medical Center in 2022
Objective: To assess the quality of care of telemedicine consultation during the COVID-19 pandemic at the Jose R. Reyes Memorial Medical Center in 2022 Methods: Design: Cross-Sectional Study Setting: Tertiary Government Training Hospital Participants: 210 patients Results: Majority of the respon...
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| Format: | Article |
| Language: | English |
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Philippine Society of Otolaryngology-Head and Neck Surgery, Inc.
2024-11-01
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| Series: | Philippine Journal of Otolaryngology Head and Neck Surgery |
| Subjects: | |
| Online Access: | https://pjohns.pso-hns.org/index.php/pjohns/article/view/2169 |
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| _version_ | 1846159247366160384 |
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| author | Janella Mara Castro Ryan Chua |
| author_facet | Janella Mara Castro Ryan Chua |
| author_sort | Janella Mara Castro |
| collection | DOAJ |
| description |
Objective: To assess the quality of care of telemedicine consultation during the COVID-19 pandemic at the Jose R. Reyes Memorial Medical Center in 2022
Methods:
Design: Cross-Sectional Study
Setting: Tertiary Government Training Hospital
Participants: 210 patients
Results: Majority of the respondents were female, less than 40 years of age, unemployed, consulted for the first time, lived < 25km distance from the hospital, consulted because of an
ear problem, consulted without symptoms suggestive of COVID-19 and had higher outcomes of face-to-face consultation. The overall satisfaction with teleconsultation was good with majority of patients satisfied and very satisfied with teleconsultation (4.29±1.083). Occupational status, technical problems encountered in the teleconsultation, and those who were bothered by the absence of clinical examination were associated with the perceived quality of care of the ENT teleconsultation (p < .05). Among the population who were satisfied to ENT teleconsultation, 82 (43%) were from the working population (OR 2.2 [1.1-4.7]), 158 (95%) were satisfied with quality of response (OR 23.7 [9.4-59.8]) and 154 (93%) were satisfied with image quality (OR 16.9 [7.3-39.0]).
Conclusion: Teleconsultation for ENT has proven useful in terms of satisfying the urgent concerns of patients in a pandemic setting.
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| format | Article |
| id | doaj-art-6171c1c84da54f3b93cad28a607a5267 |
| institution | Kabale University |
| issn | 1908-4889 2094-1501 |
| language | English |
| publishDate | 2024-11-01 |
| publisher | Philippine Society of Otolaryngology-Head and Neck Surgery, Inc. |
| record_format | Article |
| series | Philippine Journal of Otolaryngology Head and Neck Surgery |
| spelling | doaj-art-6171c1c84da54f3b93cad28a607a52672024-11-23T18:57:26ZengPhilippine Society of Otolaryngology-Head and Neck Surgery, Inc.Philippine Journal of Otolaryngology Head and Neck Surgery1908-48892094-15012024-11-0139210.32412/pjohns.v39i2.2169Telemedicine for ENT: Quality of Care During the COVID-19 Pandemic at the Jose R. Reyes Memorial Medical Center in 2022Janella Mara Castro0Ryan Chua1Jose R. Reyes Memorial Medical Center Jose R. Reyes Memorial Medical Center Objective: To assess the quality of care of telemedicine consultation during the COVID-19 pandemic at the Jose R. Reyes Memorial Medical Center in 2022 Methods: Design: Cross-Sectional Study Setting: Tertiary Government Training Hospital Participants: 210 patients Results: Majority of the respondents were female, less than 40 years of age, unemployed, consulted for the first time, lived < 25km distance from the hospital, consulted because of an ear problem, consulted without symptoms suggestive of COVID-19 and had higher outcomes of face-to-face consultation. The overall satisfaction with teleconsultation was good with majority of patients satisfied and very satisfied with teleconsultation (4.29±1.083). Occupational status, technical problems encountered in the teleconsultation, and those who were bothered by the absence of clinical examination were associated with the perceived quality of care of the ENT teleconsultation (p < .05). Among the population who were satisfied to ENT teleconsultation, 82 (43%) were from the working population (OR 2.2 [1.1-4.7]), 158 (95%) were satisfied with quality of response (OR 23.7 [9.4-59.8]) and 154 (93%) were satisfied with image quality (OR 16.9 [7.3-39.0]). Conclusion: Teleconsultation for ENT has proven useful in terms of satisfying the urgent concerns of patients in a pandemic setting. https://pjohns.pso-hns.org/index.php/pjohns/article/view/2169Telemedicine |
| spellingShingle | Janella Mara Castro Ryan Chua Telemedicine for ENT: Quality of Care During the COVID-19 Pandemic at the Jose R. Reyes Memorial Medical Center in 2022 Philippine Journal of Otolaryngology Head and Neck Surgery Telemedicine |
| title | Telemedicine for ENT: Quality of Care During the COVID-19 Pandemic at the Jose R. Reyes Memorial Medical Center in 2022 |
| title_full | Telemedicine for ENT: Quality of Care During the COVID-19 Pandemic at the Jose R. Reyes Memorial Medical Center in 2022 |
| title_fullStr | Telemedicine for ENT: Quality of Care During the COVID-19 Pandemic at the Jose R. Reyes Memorial Medical Center in 2022 |
| title_full_unstemmed | Telemedicine for ENT: Quality of Care During the COVID-19 Pandemic at the Jose R. Reyes Memorial Medical Center in 2022 |
| title_short | Telemedicine for ENT: Quality of Care During the COVID-19 Pandemic at the Jose R. Reyes Memorial Medical Center in 2022 |
| title_sort | telemedicine for ent quality of care during the covid 19 pandemic at the jose r reyes memorial medical center in 2022 |
| topic | Telemedicine |
| url | https://pjohns.pso-hns.org/index.php/pjohns/article/view/2169 |
| work_keys_str_mv | AT janellamaracastro telemedicineforentqualityofcareduringthecovid19pandemicatthejoserreyesmemorialmedicalcenterin2022 AT ryanchua telemedicineforentqualityofcareduringthecovid19pandemicatthejoserreyesmemorialmedicalcenterin2022 |