Factors influencing patients’ engagement with ChatGPT for accessing health-related information
This study aims to investigate the factors influencing patients’ engagement with ChatGPT for accessing health-related information. A quasi-experimental design with a mixed-methods approach including both quantitative online survey and qualitative interviews was adopted in this study for data collect...
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| Format: | Article |
| Language: | English |
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Taylor & Francis Group
2024-12-01
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| Series: | Critical Public Health |
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| Online Access: | https://www.tandfonline.com/doi/10.1080/09581596.2024.2348164 |
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| author | Fahad Alanezi |
| author_facet | Fahad Alanezi |
| author_sort | Fahad Alanezi |
| collection | DOAJ |
| description | This study aims to investigate the factors influencing patients’ engagement with ChatGPT for accessing health-related information. A quasi-experimental design with a mixed-methods approach including both quantitative online survey and qualitative interviews was adopted in this study for data collection and analysis. A total of 139 and 24 outpatients were recruited for survey and interviews, respectively. Twenty-eight influencing factors were identified from both survey and interview analysis that may affect positively or negatively on patients’ engagement on ChatGPT. Survey results revealed user-centric factors, including perceived usefulness (mean score rating = 3.59), followed by trustworthiness (Mean score rating = 3.53) to be major influencing factors, while interview findings revealed ChatGPT-related factors such as information quality, ethical concerns, and technical limitations as the major influencing factors. ChatGPT has exponentially generated users’ interest in its features and functionalities, but there are still some concerns which may limit their engagement. Areas of future research include ChatGPT and patient satisfaction; ChatGPT for public health awareness; and ChatGPT for self-management of chronic diseases. |
| format | Article |
| id | doaj-art-5e956db8464c4a4e9c2271769bcfa15d |
| institution | Kabale University |
| issn | 0958-1596 1469-3682 |
| language | English |
| publishDate | 2024-12-01 |
| publisher | Taylor & Francis Group |
| record_format | Article |
| series | Critical Public Health |
| spelling | doaj-art-5e956db8464c4a4e9c2271769bcfa15d2024-12-17T07:39:38ZengTaylor & Francis GroupCritical Public Health0958-15961469-36822024-12-0134112010.1080/09581596.2024.2348164Factors influencing patients’ engagement with ChatGPT for accessing health-related informationFahad Alanezi0College of Business Administration, Department Management Information Systems, Imam Abdulrahman Bin Faisal University, Dammam, Saudi ArabiaThis study aims to investigate the factors influencing patients’ engagement with ChatGPT for accessing health-related information. A quasi-experimental design with a mixed-methods approach including both quantitative online survey and qualitative interviews was adopted in this study for data collection and analysis. A total of 139 and 24 outpatients were recruited for survey and interviews, respectively. Twenty-eight influencing factors were identified from both survey and interview analysis that may affect positively or negatively on patients’ engagement on ChatGPT. Survey results revealed user-centric factors, including perceived usefulness (mean score rating = 3.59), followed by trustworthiness (Mean score rating = 3.53) to be major influencing factors, while interview findings revealed ChatGPT-related factors such as information quality, ethical concerns, and technical limitations as the major influencing factors. ChatGPT has exponentially generated users’ interest in its features and functionalities, but there are still some concerns which may limit their engagement. Areas of future research include ChatGPT and patient satisfaction; ChatGPT for public health awareness; and ChatGPT for self-management of chronic diseases.https://www.tandfonline.com/doi/10.1080/09581596.2024.2348164ChatGPTengagementtrustartificial intelligenceSaudi Arabia |
| spellingShingle | Fahad Alanezi Factors influencing patients’ engagement with ChatGPT for accessing health-related information Critical Public Health ChatGPT engagement trust artificial intelligence Saudi Arabia |
| title | Factors influencing patients’ engagement with ChatGPT for accessing health-related information |
| title_full | Factors influencing patients’ engagement with ChatGPT for accessing health-related information |
| title_fullStr | Factors influencing patients’ engagement with ChatGPT for accessing health-related information |
| title_full_unstemmed | Factors influencing patients’ engagement with ChatGPT for accessing health-related information |
| title_short | Factors influencing patients’ engagement with ChatGPT for accessing health-related information |
| title_sort | factors influencing patients engagement with chatgpt for accessing health related information |
| topic | ChatGPT engagement trust artificial intelligence Saudi Arabia |
| url | https://www.tandfonline.com/doi/10.1080/09581596.2024.2348164 |
| work_keys_str_mv | AT fahadalanezi factorsinfluencingpatientsengagementwithchatgptforaccessinghealthrelatedinformation |