Bipolar Pythagorean Neutrosophic Aggregation Operator for Voice of the Guest: Evaluating Hotel Management Service Quality through Customer Feedback
Providing top-notch service is crucial to preserving customer loyalty and happiness in the cutthroat hospitality sector of today. The "Voice of the Guest" is emphasized as a crucial data source in this study, which examines how hotel management service quality is assessed from the viewpoin...
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| Format: | Article |
| Language: | English |
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University of New Mexico
2025-07-01
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| Series: | Neutrosophic Sets and Systems |
| Subjects: | |
| Online Access: | https://fs.unm.edu/NSS/64BipolarPythagorean.pdf |
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| _version_ | 1849233729950580736 |
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| author | Ying Zhong Yanyan Yao Xiaoting Huang |
| author_facet | Ying Zhong Yanyan Yao Xiaoting Huang |
| author_sort | Ying Zhong |
| collection | DOAJ |
| description | Providing top-notch service is crucial to preserving customer loyalty and happiness in the cutthroat hospitality sector of today. The "Voice of the Guest" is emphasized as a crucial data source in this study, which examines how hotel management service quality is assessed from the viewpoint of consumer input. The research highlights key service aspects, such as personnel professionalism, cleanliness, responsiveness, and service diversity, by combining qualitative and quantitative analysis. Eight hotel options were evaluated. This study uses the Bipolar Pythagorean Neutrosophic Number to evaluate the criteria and alternatives. The neutrosophic aggregation operator is used to combine values in criteria and alternatives. The results show notable differences in how guests perceive various hotel types, underscoring the impact of location, automation, and personalized services on quality assessment. The study emphasizes how crucial it is for hotel operations to actively use customer feedback systems, including surveys, reviews, and sentiment analysis tools, as a real-time quality control tool. This data-driven method supports guest-centered management techniques and ongoing service enhancement. |
| format | Article |
| id | doaj-art-5c1cc251bd5840e9a9f4aa3791c88219 |
| institution | Kabale University |
| issn | 2331-6055 2331-608X |
| language | English |
| publishDate | 2025-07-01 |
| publisher | University of New Mexico |
| record_format | Article |
| series | Neutrosophic Sets and Systems |
| spelling | doaj-art-5c1cc251bd5840e9a9f4aa3791c882192025-08-20T04:03:26ZengUniversity of New MexicoNeutrosophic Sets and Systems2331-60552331-608X2025-07-01871063107210.5281/zenodo.16117304Bipolar Pythagorean Neutrosophic Aggregation Operator for Voice of the Guest: Evaluating Hotel Management Service Quality through Customer FeedbackYing ZhongYanyan YaoXiaoting HuangProviding top-notch service is crucial to preserving customer loyalty and happiness in the cutthroat hospitality sector of today. The "Voice of the Guest" is emphasized as a crucial data source in this study, which examines how hotel management service quality is assessed from the viewpoint of consumer input. The research highlights key service aspects, such as personnel professionalism, cleanliness, responsiveness, and service diversity, by combining qualitative and quantitative analysis. Eight hotel options were evaluated. This study uses the Bipolar Pythagorean Neutrosophic Number to evaluate the criteria and alternatives. The neutrosophic aggregation operator is used to combine values in criteria and alternatives. The results show notable differences in how guests perceive various hotel types, underscoring the impact of location, automation, and personalized services on quality assessment. The study emphasizes how crucial it is for hotel operations to actively use customer feedback systems, including surveys, reviews, and sentiment analysis tools, as a real-time quality control tool. This data-driven method supports guest-centered management techniques and ongoing service enhancement. https://fs.unm.edu/NSS/64BipolarPythagorean.pdfbipolar pythagorean neutrosophicaggregation operatorshotel management servicecustomer feedback |
| spellingShingle | Ying Zhong Yanyan Yao Xiaoting Huang Bipolar Pythagorean Neutrosophic Aggregation Operator for Voice of the Guest: Evaluating Hotel Management Service Quality through Customer Feedback Neutrosophic Sets and Systems bipolar pythagorean neutrosophic aggregation operators hotel management service customer feedback |
| title | Bipolar Pythagorean Neutrosophic Aggregation Operator for Voice of the Guest: Evaluating Hotel Management Service Quality through Customer Feedback |
| title_full | Bipolar Pythagorean Neutrosophic Aggregation Operator for Voice of the Guest: Evaluating Hotel Management Service Quality through Customer Feedback |
| title_fullStr | Bipolar Pythagorean Neutrosophic Aggregation Operator for Voice of the Guest: Evaluating Hotel Management Service Quality through Customer Feedback |
| title_full_unstemmed | Bipolar Pythagorean Neutrosophic Aggregation Operator for Voice of the Guest: Evaluating Hotel Management Service Quality through Customer Feedback |
| title_short | Bipolar Pythagorean Neutrosophic Aggregation Operator for Voice of the Guest: Evaluating Hotel Management Service Quality through Customer Feedback |
| title_sort | bipolar pythagorean neutrosophic aggregation operator for voice of the guest evaluating hotel management service quality through customer feedback |
| topic | bipolar pythagorean neutrosophic aggregation operators hotel management service customer feedback |
| url | https://fs.unm.edu/NSS/64BipolarPythagorean.pdf |
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