FEATURES OF REALIZATION of the process approach in quality management systems of EDUCATIONAL INSTITUTIONS
The features of the realization of the process approach in quality management systems of educational institutions are presented at the article. The problems of the creating effective quality management system based on higher education institutions are considered. The different approaches to manageme...
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| Format: | Article |
| Language: | English |
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Samara State Technical University
2015-04-01
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| Series: | Вестник Самарского государственного технического университета. Серия: Психолого-педагогические науки |
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| Online Access: | https://vestnik-pp.samgtu.ru/1991-8569/article/viewFile/52078/35531 |
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| author | Vladimir A. Ivanov Alevtina V. Selezneva |
| author_facet | Vladimir A. Ivanov Alevtina V. Selezneva |
| author_sort | Vladimir A. Ivanov |
| collection | DOAJ |
| description | The features of the realization of the process approach in quality management systems of educational institutions are presented at the article. The problems of the creating effective quality management system based on higher education institutions are considered. The different approaches to management are analyzed and the benefits of quality management systems based on the process approach and brought to the requirements of ISO 9001 (International standardization organization) are identified. The definitions of the terms "service" and "products" in relation to higher education institutions are given. The unique to the quality management system of the university processes are indentified and the possible indicators of its effectiveness and efficiency as an example of the Perm National Research Polytechnic University (PNRPU) are developed. |
| format | Article |
| id | doaj-art-5607128c882646eaa5b1a111c638dff6 |
| institution | Kabale University |
| issn | 1991-8569 2712-892X |
| language | English |
| publishDate | 2015-04-01 |
| publisher | Samara State Technical University |
| record_format | Article |
| series | Вестник Самарского государственного технического университета. Серия: Психолого-педагогические науки |
| spelling | doaj-art-5607128c882646eaa5b1a111c638dff62025-01-13T05:02:03ZengSamara State Technical UniversityВестник Самарского государственного технического университета. Серия: Психолого-педагогические науки1991-85692712-892X2015-04-01121707747439FEATURES OF REALIZATION of the process approach in quality management systems of EDUCATIONAL INSTITUTIONSVladimir A. Ivanov0Alevtina V. Selezneva1Perm National Research Polytechnic UniversityPerm National Research Polytechnic UniversityThe features of the realization of the process approach in quality management systems of educational institutions are presented at the article. The problems of the creating effective quality management system based on higher education institutions are considered. The different approaches to management are analyzed and the benefits of quality management systems based on the process approach and brought to the requirements of ISO 9001 (International standardization organization) are identified. The definitions of the terms "service" and "products" in relation to higher education institutions are given. The unique to the quality management system of the university processes are indentified and the possible indicators of its effectiveness and efficiency as an example of the Perm National Research Polytechnic University (PNRPU) are developed.https://vestnik-pp.samgtu.ru/1991-8569/article/viewFile/52078/35531quality management systemthe consumerserviceprocess approachprocessperformanceeffectivenessefficiency |
| spellingShingle | Vladimir A. Ivanov Alevtina V. Selezneva FEATURES OF REALIZATION of the process approach in quality management systems of EDUCATIONAL INSTITUTIONS Вестник Самарского государственного технического университета. Серия: Психолого-педагогические науки quality management system the consumer service process approach process performance effectiveness efficiency |
| title | FEATURES OF REALIZATION of the process approach in quality management systems of EDUCATIONAL INSTITUTIONS |
| title_full | FEATURES OF REALIZATION of the process approach in quality management systems of EDUCATIONAL INSTITUTIONS |
| title_fullStr | FEATURES OF REALIZATION of the process approach in quality management systems of EDUCATIONAL INSTITUTIONS |
| title_full_unstemmed | FEATURES OF REALIZATION of the process approach in quality management systems of EDUCATIONAL INSTITUTIONS |
| title_short | FEATURES OF REALIZATION of the process approach in quality management systems of EDUCATIONAL INSTITUTIONS |
| title_sort | features of realization of the process approach in quality management systems of educational institutions |
| topic | quality management system the consumer service process approach process performance effectiveness efficiency |
| url | https://vestnik-pp.samgtu.ru/1991-8569/article/viewFile/52078/35531 |
| work_keys_str_mv | AT vladimiraivanov featuresofrealizationoftheprocessapproachinqualitymanagementsystemsofeducationalinstitutions AT alevtinavselezneva featuresofrealizationoftheprocessapproachinqualitymanagementsystemsofeducationalinstitutions |