Evaluation of Employee-Customer Relations in Social Organisations
The article reveals the problems of employee-customer relations in social organisations, identifies the principles of employee-customer relations that influence the activities of organisations in complex conditions of external and internal circumstances. The article defines the importance of the pro...
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| Format: | Article |
| Language: | English |
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Sciendo
2024-06-01
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| Series: | Organizacijų Vadyba: Sisteminiai Tyrimai |
| Subjects: | |
| Online Access: | https://doi.org/10.2478/mosr-2024-0003 |
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| _version_ | 1846120506060701696 |
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| author | Gečienė Jolita Silevičiūtė Giedrė |
| author_facet | Gečienė Jolita Silevičiūtė Giedrė |
| author_sort | Gečienė Jolita |
| collection | DOAJ |
| description | The article reveals the problems of employee-customer relations in social organisations, identifies the principles of employee-customer relations that influence the activities of organisations in complex conditions of external and internal circumstances. The article defines the importance of the professionalism of the employee in the development of mutual relations with the client, in the creation of a certain system of communication, which contributes to the successful operation of a social service organisation. The qualitative research reveals the importance of the relationship between employees and clients in a social service organisation. The research was carried out using a semi-structured interview method, which enabled a more targeted approach to the problem. The research involved 5 subjects – social workers. The results of the study allow a deeper understanding of the importance of the relationship between the worker and the client for the functioning of social service organisations. |
| format | Article |
| id | doaj-art-54d7bc8f7b9046b7b2846a12ee660bf3 |
| institution | Kabale University |
| issn | 2335-8750 |
| language | English |
| publishDate | 2024-06-01 |
| publisher | Sciendo |
| record_format | Article |
| series | Organizacijų Vadyba: Sisteminiai Tyrimai |
| spelling | doaj-art-54d7bc8f7b9046b7b2846a12ee660bf32024-12-16T08:58:54ZengSciendoOrganizacijų Vadyba: Sisteminiai Tyrimai2335-87502024-06-01911375210.2478/mosr-2024-0003Evaluation of Employee-Customer Relations in Social OrganisationsGečienė Jolita0Silevičiūtė Giedrė1PhD, affiliated lecturer at Mykolas Romeris University, Institute of Management and Political Science, Lithuania. Address: Ateities g. 20, LT-08303 Vilnius, Lithuania. Phone: +370 61458926.Master of Mykolas Romeris University Institute of Education and Social Work, Lithuania. Address: Ateities g. 20, LT-08303 Vilnius, Lithuania. Phone: +370 62296266.The article reveals the problems of employee-customer relations in social organisations, identifies the principles of employee-customer relations that influence the activities of organisations in complex conditions of external and internal circumstances. The article defines the importance of the professionalism of the employee in the development of mutual relations with the client, in the creation of a certain system of communication, which contributes to the successful operation of a social service organisation. The qualitative research reveals the importance of the relationship between employees and clients in a social service organisation. The research was carried out using a semi-structured interview method, which enabled a more targeted approach to the problem. The research involved 5 subjects – social workers. The results of the study allow a deeper understanding of the importance of the relationship between the worker and the client for the functioning of social service organisations.https://doi.org/10.2478/mosr-2024-0003employee-customercommunicationsocial organisations |
| spellingShingle | Gečienė Jolita Silevičiūtė Giedrė Evaluation of Employee-Customer Relations in Social Organisations Organizacijų Vadyba: Sisteminiai Tyrimai employee-customer communication social organisations |
| title | Evaluation of Employee-Customer Relations in Social Organisations |
| title_full | Evaluation of Employee-Customer Relations in Social Organisations |
| title_fullStr | Evaluation of Employee-Customer Relations in Social Organisations |
| title_full_unstemmed | Evaluation of Employee-Customer Relations in Social Organisations |
| title_short | Evaluation of Employee-Customer Relations in Social Organisations |
| title_sort | evaluation of employee customer relations in social organisations |
| topic | employee-customer communication social organisations |
| url | https://doi.org/10.2478/mosr-2024-0003 |
| work_keys_str_mv | AT gecienejolita evaluationofemployeecustomerrelationsinsocialorganisations AT sileviciutegiedre evaluationofemployeecustomerrelationsinsocialorganisations |