Construction of intelligent evolution network based on outbound call
With the obvious improvement of various telecom business demands,the outbound call industry,which is the main channel for marketing,resolution and notification of telephone services under the traditional mode,is facing more and more pain points,including market,personnel,training,customer sentiment,...
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| Format: | Article |
| Language: | zho |
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Beijing Xintong Media Co., Ltd
2019-04-01
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| Series: | Dianxin kexue |
| Subjects: | |
| Online Access: | http://www.telecomsci.com/zh/article/doi/10.11959/j.issn.1000-0801.2019084/ |
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| author | Hua REN Di YANG Shaomin WANG |
| author_facet | Hua REN Di YANG Shaomin WANG |
| author_sort | Hua REN |
| collection | DOAJ |
| description | With the obvious improvement of various telecom business demands,the outbound call industry,which is the main channel for marketing,resolution and notification of telephone services under the traditional mode,is facing more and more pain points,including market,personnel,training,customer sentiment,cost,accurate data and people flow in all aspects.In order to realize the cost reduction and efficiency increase,inject wisdom and improve capability of telecom services,the main needs of the existing network outbound call system were combined with the application of artificial intelligence and big data technology in the field of outbound calls,aim to build intelligent and high efficiency.A discussion of the feasibility of the program was given based on the network construction involved in the efficiency of the ＆quot;smart outbound system＆quot;. |
| format | Article |
| id | doaj-art-53d0ccbbb4834c9e908a5ab391551389 |
| institution | Kabale University |
| issn | 1000-0801 |
| language | zho |
| publishDate | 2019-04-01 |
| publisher | Beijing Xintong Media Co., Ltd |
| record_format | Article |
| series | Dianxin kexue |
| spelling | doaj-art-53d0ccbbb4834c9e908a5ab3915513892025-01-15T03:03:05ZzhoBeijing Xintong Media Co., LtdDianxin kexue1000-08012019-04-013513113859590339Construction of intelligent evolution network based on outbound callHua RENDi YANGShaomin WANGWith the obvious improvement of various telecom business demands,the outbound call industry,which is the main channel for marketing,resolution and notification of telephone services under the traditional mode,is facing more and more pain points,including market,personnel,training,customer sentiment,cost,accurate data and people flow in all aspects.In order to realize the cost reduction and efficiency increase,inject wisdom and improve capability of telecom services,the main needs of the existing network outbound call system were combined with the application of artificial intelligence and big data technology in the field of outbound calls,aim to build intelligent and high efficiency.A discussion of the feasibility of the program was given based on the network construction involved in the efficiency of the ＆quot;smart outbound system＆quot;.http://www.telecomsci.com/zh/article/doi/10.11959/j.issn.1000-0801.2019084/intelligent outbound callconstructionabilityevolution |
| spellingShingle | Hua REN Di YANG Shaomin WANG Construction of intelligent evolution network based on outbound call Dianxin kexue intelligent outbound call construction ability evolution |
| title | Construction of intelligent evolution network based on outbound call |
| title_full | Construction of intelligent evolution network based on outbound call |
| title_fullStr | Construction of intelligent evolution network based on outbound call |
| title_full_unstemmed | Construction of intelligent evolution network based on outbound call |
| title_short | Construction of intelligent evolution network based on outbound call |
| title_sort | construction of intelligent evolution network based on outbound call |
| topic | intelligent outbound call construction ability evolution |
| url | http://www.telecomsci.com/zh/article/doi/10.11959/j.issn.1000-0801.2019084/ |
| work_keys_str_mv | AT huaren constructionofintelligentevolutionnetworkbasedonoutboundcall AT diyang constructionofintelligentevolutionnetworkbasedonoutboundcall AT shaominwang constructionofintelligentevolutionnetworkbasedonoutboundcall |