A new normal in primary care: the rapid normalization of a major eHealth program in public health centers
Abstract Background This study aimed to contribute to a better understanding of the context, mechanisms and outcomes in the implementation process of an eHealth video consultation program in primary care. The study focused on how the program is normalized in the primary care setting. The primary res...
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
BMC
2024-11-01
|
| Series: | BMC Health Services Research |
| Subjects: | |
| Online Access: | https://doi.org/10.1186/s12913-024-11913-0 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1846165395388497920 |
|---|---|
| author | Karl Maack Nanna Gillberg Ewa Wikström |
| author_facet | Karl Maack Nanna Gillberg Ewa Wikström |
| author_sort | Karl Maack |
| collection | DOAJ |
| description | Abstract Background This study aimed to contribute to a better understanding of the context, mechanisms and outcomes in the implementation process of an eHealth video consultation program in primary care. The study focused on how the program is normalized in the primary care setting. The primary research question for this study is “in what ways is the implementation of video consultation normalized in primary care?”. Methods The qualitative design and content analysis of primary data from the transcripts were based on in-depth interviews, complemented with free-text answers to open-ended survey questions and various documents. The study focuses on the large-scale implementation of the public eHealth program Närhälsan Online, which represents more than 100 health centers in Sweden’s largest region of Västra Götaland. Multiagent perspectives on how the program is normalized were drawn from expressed perceptions by professions directly linked to both strategic and functional implementation, as well as administration and clinical operation. Results This study both confirms and enhances the field with a theoretical contribution in six ways to the reviewed previous research, as well as showing practical implications. It also provides multi-agent perspectives on the rapid normalization of the implementation program studied. Conclusions In relation to the rapid progression of different initiatives in eHealth, this study contributes to perspectives on specific challenges as expressed by professions directly linked to both strategic and functional implementation as well as administration and clinical operation. |
| format | Article |
| id | doaj-art-4d56f584899e44d39d7108d19ece6c61 |
| institution | Kabale University |
| issn | 1472-6963 |
| language | English |
| publishDate | 2024-11-01 |
| publisher | BMC |
| record_format | Article |
| series | BMC Health Services Research |
| spelling | doaj-art-4d56f584899e44d39d7108d19ece6c612024-11-17T12:16:41ZengBMCBMC Health Services Research1472-69632024-11-0124111510.1186/s12913-024-11913-0A new normal in primary care: the rapid normalization of a major eHealth program in public health centersKarl Maack0Nanna Gillberg1Ewa Wikström2Institute of Medicine, University of GothenburgDepartment of Business Administration, University of GothenburgDepartment of Business Administration, University of GothenburgAbstract Background This study aimed to contribute to a better understanding of the context, mechanisms and outcomes in the implementation process of an eHealth video consultation program in primary care. The study focused on how the program is normalized in the primary care setting. The primary research question for this study is “in what ways is the implementation of video consultation normalized in primary care?”. Methods The qualitative design and content analysis of primary data from the transcripts were based on in-depth interviews, complemented with free-text answers to open-ended survey questions and various documents. The study focuses on the large-scale implementation of the public eHealth program Närhälsan Online, which represents more than 100 health centers in Sweden’s largest region of Västra Götaland. Multiagent perspectives on how the program is normalized were drawn from expressed perceptions by professions directly linked to both strategic and functional implementation, as well as administration and clinical operation. Results This study both confirms and enhances the field with a theoretical contribution in six ways to the reviewed previous research, as well as showing practical implications. It also provides multi-agent perspectives on the rapid normalization of the implementation program studied. Conclusions In relation to the rapid progression of different initiatives in eHealth, this study contributes to perspectives on specific challenges as expressed by professions directly linked to both strategic and functional implementation as well as administration and clinical operation.https://doi.org/10.1186/s12913-024-11913-0Implementation; eHealth; Telemedicine; Primary care |
| spellingShingle | Karl Maack Nanna Gillberg Ewa Wikström A new normal in primary care: the rapid normalization of a major eHealth program in public health centers BMC Health Services Research Implementation; eHealth; Telemedicine; Primary care |
| title | A new normal in primary care: the rapid normalization of a major eHealth program in public health centers |
| title_full | A new normal in primary care: the rapid normalization of a major eHealth program in public health centers |
| title_fullStr | A new normal in primary care: the rapid normalization of a major eHealth program in public health centers |
| title_full_unstemmed | A new normal in primary care: the rapid normalization of a major eHealth program in public health centers |
| title_short | A new normal in primary care: the rapid normalization of a major eHealth program in public health centers |
| title_sort | new normal in primary care the rapid normalization of a major ehealth program in public health centers |
| topic | Implementation; eHealth; Telemedicine; Primary care |
| url | https://doi.org/10.1186/s12913-024-11913-0 |
| work_keys_str_mv | AT karlmaack anewnormalinprimarycaretherapidnormalizationofamajorehealthprograminpublichealthcenters AT nannagillberg anewnormalinprimarycaretherapidnormalizationofamajorehealthprograminpublichealthcenters AT ewawikstrom anewnormalinprimarycaretherapidnormalizationofamajorehealthprograminpublichealthcenters AT karlmaack newnormalinprimarycaretherapidnormalizationofamajorehealthprograminpublichealthcenters AT nannagillberg newnormalinprimarycaretherapidnormalizationofamajorehealthprograminpublichealthcenters AT ewawikstrom newnormalinprimarycaretherapidnormalizationofamajorehealthprograminpublichealthcenters |