Learning the Secrets of the Craft Through the Real-Time Experience of Experts : Capturing and Transferring Experts’ Tacit Knowledge to Novices
Mass retirement in the baby-boomer generation has led to the current challenge of renewing mentoring in skilled trades, which have traditionally made it possible to transmit the know-how required in manual expertise. A study conducted with France’s largest electricity supplier investigated how the c...
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| Format: | Article |
| Language: | English |
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Institut de Recherche Robert-Sauvé en Santé et en Sécurité du Travail (IRSST)
2016-05-01
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| Series: | Perspectives Interdisciplinaires sur le Travail et la Santé |
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| Online Access: | https://journals.openedition.org/pistes/4685 |
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| author | Sophie Le Bellu |
| author_facet | Sophie Le Bellu |
| author_sort | Sophie Le Bellu |
| collection | DOAJ |
| description | Mass retirement in the baby-boomer generation has led to the current challenge of renewing mentoring in skilled trades, which have traditionally made it possible to transmit the know-how required in manual expertise. A study conducted with France’s largest electricity supplier investigated how the combination of Activity Theory, video ethnography, and psychological verbalisation methods can help to enhance both the preservation of knowledge capital and occupational training. The study led to the development of a novel method for capturing and transferring tacit and explicit knowledge embodied in professional gestures of experts through the building of a new kind of educational media for occupational training. This device, called MAP, allowed operators to learn directly through the real-time experience of experts. A qualitative evaluation of the device showed an improvement in training. These results convinced the company to adopt the device for institutional use. This demonstrates the proposed method’s usefulness for tacit knowledge capture and transfer. |
| format | Article |
| id | doaj-art-44316bf255f9473584acdb418208afe9 |
| institution | Kabale University |
| issn | 1481-9384 |
| language | English |
| publishDate | 2016-05-01 |
| publisher | Institut de Recherche Robert-Sauvé en Santé et en Sécurité du Travail (IRSST) |
| record_format | Article |
| series | Perspectives Interdisciplinaires sur le Travail et la Santé |
| spelling | doaj-art-44316bf255f9473584acdb418208afe92025-01-09T16:01:00ZengInstitut de Recherche Robert-Sauvé en Santé et en Sécurité du Travail (IRSST)Perspectives Interdisciplinaires sur le Travail et la Santé1481-93842016-05-0118110.4000/pistes.4685Learning the Secrets of the Craft Through the Real-Time Experience of Experts : Capturing and Transferring Experts’ Tacit Knowledge to NovicesSophie Le BelluMass retirement in the baby-boomer generation has led to the current challenge of renewing mentoring in skilled trades, which have traditionally made it possible to transmit the know-how required in manual expertise. A study conducted with France’s largest electricity supplier investigated how the combination of Activity Theory, video ethnography, and psychological verbalisation methods can help to enhance both the preservation of knowledge capital and occupational training. The study led to the development of a novel method for capturing and transferring tacit and explicit knowledge embodied in professional gestures of experts through the building of a new kind of educational media for occupational training. This device, called MAP, allowed operators to learn directly through the real-time experience of experts. A qualitative evaluation of the device showed an improvement in training. These results convinced the company to adopt the device for institutional use. This demonstrates the proposed method’s usefulness for tacit knowledge capture and transfer.https://journals.openedition.org/pistes/4685activity theorytacit knowledge transferprofessional gesturesfirst-person perspective video ethnographyverbal protocol |
| spellingShingle | Sophie Le Bellu Learning the Secrets of the Craft Through the Real-Time Experience of Experts : Capturing and Transferring Experts’ Tacit Knowledge to Novices Perspectives Interdisciplinaires sur le Travail et la Santé activity theory tacit knowledge transfer professional gestures first-person perspective video ethnography verbal protocol |
| title | Learning the Secrets of the Craft Through the Real-Time Experience of Experts : Capturing and Transferring Experts’ Tacit Knowledge to Novices |
| title_full | Learning the Secrets of the Craft Through the Real-Time Experience of Experts : Capturing and Transferring Experts’ Tacit Knowledge to Novices |
| title_fullStr | Learning the Secrets of the Craft Through the Real-Time Experience of Experts : Capturing and Transferring Experts’ Tacit Knowledge to Novices |
| title_full_unstemmed | Learning the Secrets of the Craft Through the Real-Time Experience of Experts : Capturing and Transferring Experts’ Tacit Knowledge to Novices |
| title_short | Learning the Secrets of the Craft Through the Real-Time Experience of Experts : Capturing and Transferring Experts’ Tacit Knowledge to Novices |
| title_sort | learning the secrets of the craft through the real time experience of experts capturing and transferring experts tacit knowledge to novices |
| topic | activity theory tacit knowledge transfer professional gestures first-person perspective video ethnography verbal protocol |
| url | https://journals.openedition.org/pistes/4685 |
| work_keys_str_mv | AT sophielebellu learningthesecretsofthecraftthroughtherealtimeexperienceofexpertscapturingandtransferringexpertstacitknowledgetonovices |