The effect of role ambiguity and role conflict on job performance in the hotel industry: The mediating effect of job satisfaction
Accommodation businesses are stressful workplaces due to their dynamic and demanding work environment. Role ambiguity and role conflict are major stress factors for hotel emplyees causing low levels of satisfaction, performance and high levels of turnover. The main purpose of this study was to explo...
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| Format: | Article |
| Language: | English |
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University of the Algarve - ESGHT - CIEO
2021-01-01
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| Series: | Tourism & Management Studies |
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| Online Access: | https://www.tmstudies.net/index.php/ectms/article/view/1349 |
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| author | Engin Üngüren Serdar Arslan |
| author_facet | Engin Üngüren Serdar Arslan |
| author_sort | Engin Üngüren |
| collection | DOAJ |
| description | Accommodation businesses are stressful workplaces due to their dynamic and demanding work environment. Role ambiguity and role conflict are major stress factors for hotel emplyees causing low levels of satisfaction, performance and high levels of turnover. The main purpose of this study was to explore the mediating effect of job satisfaction on the relationship between role conflict, role ambiguity and job performance. The data was collected by fully structured questionnaires from the employees who work in 4 and 5 star hotels in Alanya, one of the leading tourism destinations in Turkey. The data was analyzed via structural equation modeling. The results revealed that job satisfaction fully mediated the relationship between role ambiguity & role conflict and job performance. In line with the findings, managerial implications of findings, contributions, limitations, and future research directions were discussed. |
| format | Article |
| id | doaj-art-412faf0c551446c48bd986d87390ff5d |
| institution | Kabale University |
| issn | 2182-8466 |
| language | English |
| publishDate | 2021-01-01 |
| publisher | University of the Algarve - ESGHT - CIEO |
| record_format | Article |
| series | Tourism & Management Studies |
| spelling | doaj-art-412faf0c551446c48bd986d87390ff5d2025-01-08T10:50:20ZengUniversity of the Algarve - ESGHT - CIEOTourism & Management Studies2182-84662021-01-011714558The effect of role ambiguity and role conflict on job performance in the hotel industry: The mediating effect of job satisfaction Engin Üngüren0Serdar Arslan 1University of Alanya Aladdin Keykubat, Faculty of Economics and Administrative Sciences, TurkUniversity of Alanya Aladdin Keykubat, Faculty of Economics and Administrative Sciences, TurkAccommodation businesses are stressful workplaces due to their dynamic and demanding work environment. Role ambiguity and role conflict are major stress factors for hotel emplyees causing low levels of satisfaction, performance and high levels of turnover. The main purpose of this study was to explore the mediating effect of job satisfaction on the relationship between role conflict, role ambiguity and job performance. The data was collected by fully structured questionnaires from the employees who work in 4 and 5 star hotels in Alanya, one of the leading tourism destinations in Turkey. The data was analyzed via structural equation modeling. The results revealed that job satisfaction fully mediated the relationship between role ambiguity & role conflict and job performance. In line with the findings, managerial implications of findings, contributions, limitations, and future research directions were discussed.https://www.tmstudies.net/index.php/ectms/article/view/1349role stress factorsrole ambiguityrole conflictjob satisfactionjob performancehospitality sector |
| spellingShingle | Engin Üngüren Serdar Arslan The effect of role ambiguity and role conflict on job performance in the hotel industry: The mediating effect of job satisfaction Tourism & Management Studies role stress factors role ambiguity role conflict job satisfaction job performance hospitality sector |
| title | The effect of role ambiguity and role conflict on job performance in the hotel industry: The mediating effect of job satisfaction |
| title_full | The effect of role ambiguity and role conflict on job performance in the hotel industry: The mediating effect of job satisfaction |
| title_fullStr | The effect of role ambiguity and role conflict on job performance in the hotel industry: The mediating effect of job satisfaction |
| title_full_unstemmed | The effect of role ambiguity and role conflict on job performance in the hotel industry: The mediating effect of job satisfaction |
| title_short | The effect of role ambiguity and role conflict on job performance in the hotel industry: The mediating effect of job satisfaction |
| title_sort | effect of role ambiguity and role conflict on job performance in the hotel industry the mediating effect of job satisfaction |
| topic | role stress factors role ambiguity role conflict job satisfaction job performance hospitality sector |
| url | https://www.tmstudies.net/index.php/ectms/article/view/1349 |
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