Key technologies of AI in customer service system
In the customer service system structure,manual seats,work order processing and other links require a lot of manual operations and participation,the cost is high,the efficiency is relatively low,and there will still be a certain percentage of problems and failures that can’t be found and resolved.In...
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| Format: | Article |
| Language: | zho |
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Beijing Xintong Media Co., Ltd
2018-12-01
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| Series: | Dianxin kexue |
| Subjects: | |
| Online Access: | http://www.telecomsci.com/zh/article/doi/10.11959/j.issn.1000-0801.2018302/ |
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| _version_ | 1841530439067500544 |
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| author | Zheng WANG Hua REN Xuhai LU |
| author_facet | Zheng WANG Hua REN Xuhai LU |
| author_sort | Zheng WANG |
| collection | DOAJ |
| description | In the customer service system structure,manual seats,work order processing and other links require a lot of manual operations and participation,the cost is high,the efficiency is relatively low,and there will still be a certain percentage of problems and failures that can’t be found and resolved.In the customer service system,the introduction of artificial intelligence technology can solve these problems to a certain extent,reduce costs and improve the overall efficiency and effectiveness of customer service.The key technologies which could be applied to the customer service system in AI were analyzed,including speech recognition,speech synthesis,and natural language processing.The application of new technology in the customer service system of the operator was discussed.The effect in practical application was illustrated by an example. |
| format | Article |
| id | doaj-art-406a441a92d4426bafce0ac0cd75fe81 |
| institution | Kabale University |
| issn | 1000-0801 |
| language | zho |
| publishDate | 2018-12-01 |
| publisher | Beijing Xintong Media Co., Ltd |
| record_format | Article |
| series | Dianxin kexue |
| spelling | doaj-art-406a441a92d4426bafce0ac0cd75fe812025-01-15T03:03:38ZzhoBeijing Xintong Media Co., LtdDianxin kexue1000-08012018-12-0134849159592451Key technologies of AI in customer service systemZheng WANGHua RENXuhai LUIn the customer service system structure,manual seats,work order processing and other links require a lot of manual operations and participation,the cost is high,the efficiency is relatively low,and there will still be a certain percentage of problems and failures that can’t be found and resolved.In the customer service system,the introduction of artificial intelligence technology can solve these problems to a certain extent,reduce costs and improve the overall efficiency and effectiveness of customer service.The key technologies which could be applied to the customer service system in AI were analyzed,including speech recognition,speech synthesis,and natural language processing.The application of new technology in the customer service system of the operator was discussed.The effect in practical application was illustrated by an example.http://www.telecomsci.com/zh/article/doi/10.11959/j.issn.1000-0801.2018302/customer service systemAIkey technology |
| spellingShingle | Zheng WANG Hua REN Xuhai LU Key technologies of AI in customer service system Dianxin kexue customer service system AI key technology |
| title | Key technologies of AI in customer service system |
| title_full | Key technologies of AI in customer service system |
| title_fullStr | Key technologies of AI in customer service system |
| title_full_unstemmed | Key technologies of AI in customer service system |
| title_short | Key technologies of AI in customer service system |
| title_sort | key technologies of ai in customer service system |
| topic | customer service system AI key technology |
| url | http://www.telecomsci.com/zh/article/doi/10.11959/j.issn.1000-0801.2018302/ |
| work_keys_str_mv | AT zhengwang keytechnologiesofaiincustomerservicesystem AT huaren keytechnologiesofaiincustomerservicesystem AT xuhailu keytechnologiesofaiincustomerservicesystem |