Inpatient satisfaction with nursing care in a backward region: a cross-sectional study from northwestern China
Objectives The aim of the study was to examine the level of patient satisfaction with nursing care and identify the factors affecting satisfaction from the inpatient’s perspective in a backward region of China.Design This was a cross-sectional study.Setting The study was conducted at a tertiary hosp...
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| Format: | Article |
| Language: | English |
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BMJ Publishing Group
2020-09-01
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| Series: | BMJ Open |
| Online Access: | https://bmjopen.bmj.com/content/10/9/e034196.full |
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| author | Xiaoying Wang Juxia Zhang Limei Yang Jiao Dai Wenjing Shan Jiancheng Wang |
| author_facet | Xiaoying Wang Juxia Zhang Limei Yang Jiao Dai Wenjing Shan Jiancheng Wang |
| author_sort | Xiaoying Wang |
| collection | DOAJ |
| description | Objectives The aim of the study was to examine the level of patient satisfaction with nursing care and identify the factors affecting satisfaction from the inpatient’s perspective in a backward region of China.Design This was a cross-sectional study.Setting The study was conducted at a tertiary hospital located in northwest China.Participants Patients admitted to the ward for at least 48 hours were chosen to participate in the survey.Primary outcome measure The Newcastle Satisfaction with Nursing Care Scale was used. Data were collected from 219 patients.Results The overall inpatient satisfaction with nursing care was 78.15±4.74. Patients were more satisfied with nurses who respected their privacy and treated them as individuals (67.7%). Patients were least satisfied with the type of information nurses gave them (11.7%) and with the sufficient awareness of their needs. Patients who were married, had a history of hospitalisation, surgery and were taken charge of by junior nurses had higher satisfaction.Conclusions The overall level of patient satisfaction was moderate. Patient-centred individualised care and providing sufficient information model of care are needed. There was a need for nurses to be aware of patients’ individualised care needs and to provide them with more information. This study may suggest/urge hospital administrators, policymakers and nurses to be more sensitive with patients’ married status, history of hospitalisation and surgery, the professional title of in charged nurses when care is provided. Ultimately to achieve better outcome of patients’ hospitalisation. |
| format | Article |
| id | doaj-art-3cfaa7360e394b7da36124c8dadd7c77 |
| institution | Kabale University |
| issn | 2044-6055 |
| language | English |
| publishDate | 2020-09-01 |
| publisher | BMJ Publishing Group |
| record_format | Article |
| series | BMJ Open |
| spelling | doaj-art-3cfaa7360e394b7da36124c8dadd7c772025-01-08T06:00:09ZengBMJ Publishing GroupBMJ Open2044-60552020-09-0110910.1136/bmjopen-2019-034196Inpatient satisfaction with nursing care in a backward region: a cross-sectional study from northwestern ChinaXiaoying Wang0Juxia Zhang1Limei Yang2Jiao Dai3Wenjing Shan4Jiancheng Wang52 NHC Key Laboratory of Myopia, Shanghai, ChinaNursing Department, Gansu Provincial Hospital, Lanzhou, ChinaIn-Patient Services Center, Gansu Provincial Hospital, Lanzhou, ChinaNursing Department, Gansu Provincial Hospital, Lanzhou, ChinaNursing Department, Gansu Provincial Hospital, Lanzhou, ChinaElder Department, Gansu Provincial Hospital, Lanzhou, ChinaObjectives The aim of the study was to examine the level of patient satisfaction with nursing care and identify the factors affecting satisfaction from the inpatient’s perspective in a backward region of China.Design This was a cross-sectional study.Setting The study was conducted at a tertiary hospital located in northwest China.Participants Patients admitted to the ward for at least 48 hours were chosen to participate in the survey.Primary outcome measure The Newcastle Satisfaction with Nursing Care Scale was used. Data were collected from 219 patients.Results The overall inpatient satisfaction with nursing care was 78.15±4.74. Patients were more satisfied with nurses who respected their privacy and treated them as individuals (67.7%). Patients were least satisfied with the type of information nurses gave them (11.7%) and with the sufficient awareness of their needs. Patients who were married, had a history of hospitalisation, surgery and were taken charge of by junior nurses had higher satisfaction.Conclusions The overall level of patient satisfaction was moderate. Patient-centred individualised care and providing sufficient information model of care are needed. There was a need for nurses to be aware of patients’ individualised care needs and to provide them with more information. This study may suggest/urge hospital administrators, policymakers and nurses to be more sensitive with patients’ married status, history of hospitalisation and surgery, the professional title of in charged nurses when care is provided. Ultimately to achieve better outcome of patients’ hospitalisation.https://bmjopen.bmj.com/content/10/9/e034196.full |
| spellingShingle | Xiaoying Wang Juxia Zhang Limei Yang Jiao Dai Wenjing Shan Jiancheng Wang Inpatient satisfaction with nursing care in a backward region: a cross-sectional study from northwestern China BMJ Open |
| title | Inpatient satisfaction with nursing care in a backward region: a cross-sectional study from northwestern China |
| title_full | Inpatient satisfaction with nursing care in a backward region: a cross-sectional study from northwestern China |
| title_fullStr | Inpatient satisfaction with nursing care in a backward region: a cross-sectional study from northwestern China |
| title_full_unstemmed | Inpatient satisfaction with nursing care in a backward region: a cross-sectional study from northwestern China |
| title_short | Inpatient satisfaction with nursing care in a backward region: a cross-sectional study from northwestern China |
| title_sort | inpatient satisfaction with nursing care in a backward region a cross sectional study from northwestern china |
| url | https://bmjopen.bmj.com/content/10/9/e034196.full |
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