Genie: Enhancing information management in the restaurant industry through AI-powered chatbot
In the dynamic restaurant industry, we introduce ''Genie,'' an AI-powered chatbot, represents an advancement in customer service efficiency through technological innovation. Designed to enhance restaurant operations including order processing, reservations, and FAQs management, G...
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| Format: | Article |
| Language: | English |
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Elsevier
2024-11-01
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| Series: | International Journal of Information Management Data Insights |
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| Online Access: | http://www.sciencedirect.com/science/article/pii/S2667096824000442 |
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| author | Megha Gupta Venkatasai Dheekonda Mohammad Masum |
| author_facet | Megha Gupta Venkatasai Dheekonda Mohammad Masum |
| author_sort | Megha Gupta |
| collection | DOAJ |
| description | In the dynamic restaurant industry, we introduce ''Genie,'' an AI-powered chatbot, represents an advancement in customer service efficiency through technological innovation. Designed to enhance restaurant operations including order processing, reservations, and FAQs management, Genie leverages advanced Natural Language Processing (NLP) techniques. By converting input queries into word embeddings and applying a sophisticated tag classification system, Genie precisely interprets customer intents and generates accurate responses, thereby markedly improving the dining experience. Our thorough examination of various word embeddings and classifiers—Word2Vec, Glove, BERT, Gaussian Naive Bayes, XGB, Artificial Neural Networks (ANN), and Recurrent Neural Networks—revealed that the combination of Word2Vec and ANN is the most effective, achieving an impressive accuracy rate of 88.9 %. This discovery highlights Genie's capability to not only streamline restaurant operations but also enhance customer satisfaction by minimizing wait times and facilitating contactless service options. Additionally, this study enriches the understanding of AI's application in service industries and explores the potential future impact of generative AI technologies on chatbot interactions. As AI technology advances, its integration is essential for Genie to deliver increasingly personalized and dynamic customer experiences, aligning with the evolving demands of the digital era. This research emphasizes the transformative impact of AI in the restaurant industry, providing valuable insights into its practical applications and future prospects for automated customer service solutions. |
| format | Article |
| id | doaj-art-3a88a96ede2a41218a52beb885752ae3 |
| institution | Kabale University |
| issn | 2667-0968 |
| language | English |
| publishDate | 2024-11-01 |
| publisher | Elsevier |
| record_format | Article |
| series | International Journal of Information Management Data Insights |
| spelling | doaj-art-3a88a96ede2a41218a52beb885752ae32024-12-13T11:06:57ZengElsevierInternational Journal of Information Management Data Insights2667-09682024-11-0142100255Genie: Enhancing information management in the restaurant industry through AI-powered chatbotMegha Gupta0Venkatasai Dheekonda1Mohammad Masum2Department of Applied Data Science, San Jose State University, One Washington Square, San Jose 95192, United StatesDepartment of Applied Data Science, San Jose State University, One Washington Square, San Jose 95192, United StatesCorresponding author.; Department of Applied Data Science, San Jose State University, One Washington Square, San Jose 95192, United StatesIn the dynamic restaurant industry, we introduce ''Genie,'' an AI-powered chatbot, represents an advancement in customer service efficiency through technological innovation. Designed to enhance restaurant operations including order processing, reservations, and FAQs management, Genie leverages advanced Natural Language Processing (NLP) techniques. By converting input queries into word embeddings and applying a sophisticated tag classification system, Genie precisely interprets customer intents and generates accurate responses, thereby markedly improving the dining experience. Our thorough examination of various word embeddings and classifiers—Word2Vec, Glove, BERT, Gaussian Naive Bayes, XGB, Artificial Neural Networks (ANN), and Recurrent Neural Networks—revealed that the combination of Word2Vec and ANN is the most effective, achieving an impressive accuracy rate of 88.9 %. This discovery highlights Genie's capability to not only streamline restaurant operations but also enhance customer satisfaction by minimizing wait times and facilitating contactless service options. Additionally, this study enriches the understanding of AI's application in service industries and explores the potential future impact of generative AI technologies on chatbot interactions. As AI technology advances, its integration is essential for Genie to deliver increasingly personalized and dynamic customer experiences, aligning with the evolving demands of the digital era. This research emphasizes the transformative impact of AI in the restaurant industry, providing valuable insights into its practical applications and future prospects for automated customer service solutions.http://www.sciencedirect.com/science/article/pii/S2667096824000442ChatbotRestaurant industryGenieNLPANNWord2Vec |
| spellingShingle | Megha Gupta Venkatasai Dheekonda Mohammad Masum Genie: Enhancing information management in the restaurant industry through AI-powered chatbot International Journal of Information Management Data Insights Chatbot Restaurant industry Genie NLP ANN Word2Vec |
| title | Genie: Enhancing information management in the restaurant industry through AI-powered chatbot |
| title_full | Genie: Enhancing information management in the restaurant industry through AI-powered chatbot |
| title_fullStr | Genie: Enhancing information management in the restaurant industry through AI-powered chatbot |
| title_full_unstemmed | Genie: Enhancing information management in the restaurant industry through AI-powered chatbot |
| title_short | Genie: Enhancing information management in the restaurant industry through AI-powered chatbot |
| title_sort | genie enhancing information management in the restaurant industry through ai powered chatbot |
| topic | Chatbot Restaurant industry Genie NLP ANN Word2Vec |
| url | http://www.sciencedirect.com/science/article/pii/S2667096824000442 |
| work_keys_str_mv | AT meghagupta genieenhancinginformationmanagementintherestaurantindustrythroughaipoweredchatbot AT venkatasaidheekonda genieenhancinginformationmanagementintherestaurantindustrythroughaipoweredchatbot AT mohammadmasum genieenhancinginformationmanagementintherestaurantindustrythroughaipoweredchatbot |