Examining mobile banking performance among college students in Indonesia
The purpose of this study was to measure the performance of mobile banking by offering an integration from the diffusion of innovation and service convenience models among college students in Indonesia. This study uses a cross-sectional design with a survey study as a data acquisition strategy and t...
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| Format: | Article |
| Language: | English |
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LLC "CPC "Business Perspectives"
2024-12-01
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| Series: | Banks and Bank Systems |
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| Online Access: | https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/21208/BBS_2024_04_Sembiring.pdf |
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| _version_ | 1846125973135687680 |
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| author | Muhammad Simba Sembiring Sisi Maghfirah Rahmah Sembiring |
| author_facet | Muhammad Simba Sembiring Sisi Maghfirah Rahmah Sembiring |
| author_sort | Muhammad Simba Sembiring |
| collection | DOAJ |
| description | The purpose of this study was to measure the performance of mobile banking by offering an integration from the diffusion of innovation and service convenience models among college students in Indonesia. This study uses a cross-sectional design with a survey study as a data acquisition strategy and the quantitative research type. The questionnaire was completed by 202 respondents from the University of North Sumatra, Telkom Mercubuana, Multimedia Nusantara, Bengkulu, Brawijaya, Katolik Widya Mandala Surabaya, Negeri Jakarta, Tarumanagara, Trisakti, and Pembangunan Nasional Veteran, due to their active use of mobile banking. Data analysis used the partial least squares structural equation modeling approach, where the service convenience model was analyzed in the second order and the diffusion of innovation model was analyzed in the first order. The results prove that decision convenience, access convenience, transaction convenience, benefit convenience, and post-benefit convenience are the determining dimensions of service convenience and have a significant positive effect on mobile banking performance. In addition, compatibility also has a significant positive effect on mobile banking performance. However, relative advantage and complexity do not affect mobile banking performance. |
| format | Article |
| id | doaj-art-34aa0d2e4ec648a5a1b045b944db3a13 |
| institution | Kabale University |
| issn | 1816-7403 1991-7074 |
| language | English |
| publishDate | 2024-12-01 |
| publisher | LLC "CPC "Business Perspectives" |
| record_format | Article |
| series | Banks and Bank Systems |
| spelling | doaj-art-34aa0d2e4ec648a5a1b045b944db3a132024-12-13T07:43:05ZengLLC "CPC "Business Perspectives"Banks and Bank Systems1816-74031991-70742024-12-0119413614910.21511/bbs.19(4).2024.1121208Examining mobile banking performance among college students in IndonesiaMuhammad Simba Sembiring0https://orcid.org/0009-0003-9764-4805Sisi Maghfirah Rahmah Sembiring1https://orcid.org/0009-0009-0684-2560Lecturer, Department of Accounting, Faculty of Vokasi, University of North Sumatra, IndonesiaStudents from Department of Accounting, Faculty of Economic and Business, University of North Sumatra, IndonesiaThe purpose of this study was to measure the performance of mobile banking by offering an integration from the diffusion of innovation and service convenience models among college students in Indonesia. This study uses a cross-sectional design with a survey study as a data acquisition strategy and the quantitative research type. The questionnaire was completed by 202 respondents from the University of North Sumatra, Telkom Mercubuana, Multimedia Nusantara, Bengkulu, Brawijaya, Katolik Widya Mandala Surabaya, Negeri Jakarta, Tarumanagara, Trisakti, and Pembangunan Nasional Veteran, due to their active use of mobile banking. Data analysis used the partial least squares structural equation modeling approach, where the service convenience model was analyzed in the second order and the diffusion of innovation model was analyzed in the first order. The results prove that decision convenience, access convenience, transaction convenience, benefit convenience, and post-benefit convenience are the determining dimensions of service convenience and have a significant positive effect on mobile banking performance. In addition, compatibility also has a significant positive effect on mobile banking performance. However, relative advantage and complexity do not affect mobile banking performance.https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/21208/BBS_2024_04_Sembiring.pdfcompatibilitycomplexitymobile banking performancerelative advantageservice convenience |
| spellingShingle | Muhammad Simba Sembiring Sisi Maghfirah Rahmah Sembiring Examining mobile banking performance among college students in Indonesia Banks and Bank Systems compatibility complexity mobile banking performance relative advantage service convenience |
| title | Examining mobile banking performance among college students in Indonesia |
| title_full | Examining mobile banking performance among college students in Indonesia |
| title_fullStr | Examining mobile banking performance among college students in Indonesia |
| title_full_unstemmed | Examining mobile banking performance among college students in Indonesia |
| title_short | Examining mobile banking performance among college students in Indonesia |
| title_sort | examining mobile banking performance among college students in indonesia |
| topic | compatibility complexity mobile banking performance relative advantage service convenience |
| url | https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/21208/BBS_2024_04_Sembiring.pdf |
| work_keys_str_mv | AT muhammadsimbasembiring examiningmobilebankingperformanceamongcollegestudentsinindonesia AT sisimaghfirahrahmahsembiring examiningmobilebankingperformanceamongcollegestudentsinindonesia |