Higher and Middle Management Perspectives on Patient-Centered Care in an Oncology Setting: A Qualitative Study
Background: Patient center care (PCC) plays a crucial role in achieving the organizational and patient outcomes. Literature suggests that PCC enhance patient’s adherence to treatment, lower the cost of health care organization. This study aimed explore the higher and middle managers’ perceptions of...
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| Format: | Article |
| Language: | English |
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MDPI AG
2024-11-01
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| Series: | Nursing Reports |
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| Online Access: | https://www.mdpi.com/2039-4403/14/4/244 |
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| author | Majeda A. AL-Ruzzieh Yahia M. AL-Helih Anas Haroun Omar Ayaad |
| author_facet | Majeda A. AL-Ruzzieh Yahia M. AL-Helih Anas Haroun Omar Ayaad |
| author_sort | Majeda A. AL-Ruzzieh |
| collection | DOAJ |
| description | Background: Patient center care (PCC) plays a crucial role in achieving the organizational and patient outcomes. Literature suggests that PCC enhance patient’s adherence to treatment, lower the cost of health care organization. This study aimed explore the higher and middle managers’ perceptions of patient-centered care (PCC) in an oncology setting, identify the PCC implementation challenges in the oncology setting, and understand the role of managers in facilitating PCC within the oncology context. Methods: Sampling involved the use of the purposive sampling technique on 17 middle managers and 6 upper managers who had been working in an oncology setting. The six-step thematic analysis method was used for data analysis. Results: The interviews identified six main themes and seventeen subthemes: “comprehensive care, partnership, and informed decision-making”, “infrastructure and support systems”, “leadership influence on patient-centered care”, “cultural and operational barriers”, “perceived outcomes”, and “strategies to enhance PCC in oncology”. The subthemes of comprehensive care included fostering partnerships and enabling informed decisions. The infrastructure and support systems encompassed educational empowerment and service integration. Leadership influence highlighted the role of elevating awareness, providing organizational support, and promoting comprehensive care. The cultural and operational barriers addressed the challenges faced in implementation. The perceived outcomes focused on the results of patient-centered care, while strategies to enhance PCC in oncology provided actionable insights for improvement. This provides a comprehensive understanding of the perceptions of middle and higher managers on patient-centered care (PCC) in oncology settings. It identifies key challenges in PCC implementation, highlights the critical role of managers in facilitating PCC, and offers actionable strategies for enhancing PCC. |
| format | Article |
| id | doaj-art-34a8f452c4e444b2ae3bb2fcee80a37a |
| institution | Kabale University |
| issn | 2039-439X 2039-4403 |
| language | English |
| publishDate | 2024-11-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Nursing Reports |
| spelling | doaj-art-34a8f452c4e444b2ae3bb2fcee80a37a2024-12-27T14:44:14ZengMDPI AGNursing Reports2039-439X2039-44032024-11-011443378339010.3390/nursrep14040244Higher and Middle Management Perspectives on Patient-Centered Care in an Oncology Setting: A Qualitative StudyMajeda A. AL-Ruzzieh0Yahia M. AL-Helih1Anas Haroun2Omar Ayaad3Nursing Department, King Hussein Cancer Center, P.O. Box 1269, AL-Jubeiha, Amman 11941, JordanNursing Department, King Hussein Cancer Center, P.O. Box 1269, AL-Jubeiha, Amman 11941, JordanNursing Department, King Hussein Cancer Center, P.O. Box 1269, AL-Jubeiha, Amman 11941, JordanQuality and Accreditation Department, Sultan Qaboos Comprehensive Cancer Care and Research Center, University Medical City, P.O. Box 566, Muscat 123, OmanBackground: Patient center care (PCC) plays a crucial role in achieving the organizational and patient outcomes. Literature suggests that PCC enhance patient’s adherence to treatment, lower the cost of health care organization. This study aimed explore the higher and middle managers’ perceptions of patient-centered care (PCC) in an oncology setting, identify the PCC implementation challenges in the oncology setting, and understand the role of managers in facilitating PCC within the oncology context. Methods: Sampling involved the use of the purposive sampling technique on 17 middle managers and 6 upper managers who had been working in an oncology setting. The six-step thematic analysis method was used for data analysis. Results: The interviews identified six main themes and seventeen subthemes: “comprehensive care, partnership, and informed decision-making”, “infrastructure and support systems”, “leadership influence on patient-centered care”, “cultural and operational barriers”, “perceived outcomes”, and “strategies to enhance PCC in oncology”. The subthemes of comprehensive care included fostering partnerships and enabling informed decisions. The infrastructure and support systems encompassed educational empowerment and service integration. Leadership influence highlighted the role of elevating awareness, providing organizational support, and promoting comprehensive care. The cultural and operational barriers addressed the challenges faced in implementation. The perceived outcomes focused on the results of patient-centered care, while strategies to enhance PCC in oncology provided actionable insights for improvement. This provides a comprehensive understanding of the perceptions of middle and higher managers on patient-centered care (PCC) in oncology settings. It identifies key challenges in PCC implementation, highlights the critical role of managers in facilitating PCC, and offers actionable strategies for enhancing PCC.https://www.mdpi.com/2039-4403/14/4/244patient-centered carequalitativehigher and middle manageroncology |
| spellingShingle | Majeda A. AL-Ruzzieh Yahia M. AL-Helih Anas Haroun Omar Ayaad Higher and Middle Management Perspectives on Patient-Centered Care in an Oncology Setting: A Qualitative Study Nursing Reports patient-centered care qualitative higher and middle manager oncology |
| title | Higher and Middle Management Perspectives on Patient-Centered Care in an Oncology Setting: A Qualitative Study |
| title_full | Higher and Middle Management Perspectives on Patient-Centered Care in an Oncology Setting: A Qualitative Study |
| title_fullStr | Higher and Middle Management Perspectives on Patient-Centered Care in an Oncology Setting: A Qualitative Study |
| title_full_unstemmed | Higher and Middle Management Perspectives on Patient-Centered Care in an Oncology Setting: A Qualitative Study |
| title_short | Higher and Middle Management Perspectives on Patient-Centered Care in an Oncology Setting: A Qualitative Study |
| title_sort | higher and middle management perspectives on patient centered care in an oncology setting a qualitative study |
| topic | patient-centered care qualitative higher and middle manager oncology |
| url | https://www.mdpi.com/2039-4403/14/4/244 |
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