The Use of Balanced Scorecard in Assessing Public Service Performance
Performance evaluation plays an important role in any organization as an autonomous legal entity with material and human resources, which are needed to achieve its objectives. Since it is a management tool, in order to understand the process of performance evaluation, it is necessary to understand t...
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Editura ASE, Publishing House of The Bucharest University of Economic Studies
2022-08-01
|
| Series: | Applied Research in Administrative Sciences |
| Subjects: | |
| Online Access: | https://aras.ase.ro/wp-content/uploads/2023/05/v3_i2_f3.pdf |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1849339470790262784 |
|---|---|
| author | VRABIE Tincuța CRISTACHE Nicoleta NĂSTASE Marian |
| author_facet | VRABIE Tincuța CRISTACHE Nicoleta NĂSTASE Marian |
| author_sort | VRABIE Tincuța |
| collection | DOAJ |
| description | Performance evaluation plays an important role in any organization as an autonomous legal entity with material and human resources, which are needed to achieve its objectives. Since it is a management tool, in order to understand the process of performance evaluation, it is necessary to understand the methodological activities based on the stages, cases, principles, methods, techniques, procedures, and processes, and which are impacted by the behaviour of each member of that organization in order to ensure the achievement of the indicators set by managers, i.e. to guarantee performance. Implementing the Balance Scorecard in public services is important and must start from the challenge related to the performance level, posed to public service managers from the perspective of public service beneficiaries. Evidence has shown inefficient and even lack of transparency concerning the development strategy of a public service related to its beneficiaries. Therefore, the main focus of managers, regardless of their position in the organization, must be on the indicators which assess the degree of satisfaction of public service beneficiaries, employees, the range of procedures, processes, and the dynamics of results. |
| format | Article |
| id | doaj-art-30d7d0277a7b4c34863932f26d7ee9ef |
| institution | Kabale University |
| issn | 2734-5602 |
| language | English |
| publishDate | 2022-08-01 |
| publisher | Editura ASE, Publishing House of The Bucharest University of Economic Studies |
| record_format | Article |
| series | Applied Research in Administrative Sciences |
| spelling | doaj-art-30d7d0277a7b4c34863932f26d7ee9ef2025-08-20T03:44:07ZengEditura ASE, Publishing House of The Bucharest University of Economic StudiesApplied Research in Administrative Sciences2734-56022022-08-0132283610.24818/ARAS/2022/3/2.03The Use of Balanced Scorecard in Assessing Public Service PerformanceVRABIE Tincuța 0CRISTACHE Nicoleta 1NĂSTASE Marian2Dunărea de Jos University of Galați, RomaniaDunărea de Jos University of Galați, RomaniaBucharest University of Economic Studies, RomaniaPerformance evaluation plays an important role in any organization as an autonomous legal entity with material and human resources, which are needed to achieve its objectives. Since it is a management tool, in order to understand the process of performance evaluation, it is necessary to understand the methodological activities based on the stages, cases, principles, methods, techniques, procedures, and processes, and which are impacted by the behaviour of each member of that organization in order to ensure the achievement of the indicators set by managers, i.e. to guarantee performance. Implementing the Balance Scorecard in public services is important and must start from the challenge related to the performance level, posed to public service managers from the perspective of public service beneficiaries. Evidence has shown inefficient and even lack of transparency concerning the development strategy of a public service related to its beneficiaries. Therefore, the main focus of managers, regardless of their position in the organization, must be on the indicators which assess the degree of satisfaction of public service beneficiaries, employees, the range of procedures, processes, and the dynamics of results.https://aras.ase.ro/wp-content/uploads/2023/05/v3_i2_f3.pdfmanagementassessing public service performancepublic servicesbalance scorecard |
| spellingShingle | VRABIE Tincuța CRISTACHE Nicoleta NĂSTASE Marian The Use of Balanced Scorecard in Assessing Public Service Performance Applied Research in Administrative Sciences management assessing public service performance public services balance scorecard |
| title | The Use of Balanced Scorecard in Assessing Public Service Performance |
| title_full | The Use of Balanced Scorecard in Assessing Public Service Performance |
| title_fullStr | The Use of Balanced Scorecard in Assessing Public Service Performance |
| title_full_unstemmed | The Use of Balanced Scorecard in Assessing Public Service Performance |
| title_short | The Use of Balanced Scorecard in Assessing Public Service Performance |
| title_sort | use of balanced scorecard in assessing public service performance |
| topic | management assessing public service performance public services balance scorecard |
| url | https://aras.ase.ro/wp-content/uploads/2023/05/v3_i2_f3.pdf |
| work_keys_str_mv | AT vrabietincuta theuseofbalancedscorecardinassessingpublicserviceperformance AT cristachenicoleta theuseofbalancedscorecardinassessingpublicserviceperformance AT nastasemarian theuseofbalancedscorecardinassessingpublicserviceperformance AT vrabietincuta useofbalancedscorecardinassessingpublicserviceperformance AT cristachenicoleta useofbalancedscorecardinassessingpublicserviceperformance AT nastasemarian useofbalancedscorecardinassessingpublicserviceperformance |