Impact of Staff Competencies and Organizational Culture on Service Performance of Local Government: Mediating Role of Organizational Innovativeness
This study proposes a model of service performance of local government influenced by staff competencies and organizational culture and mediated by organizational innovativeness. This is an empirical study using quantitative approach and a descriptive survey method to get the data from 130 staffs of...
Saved in:
| Main Authors: | , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Universitas Negeri Yogyakarta
2024-01-01
|
| Series: | Cakrawala Pendidikan: Jurnal Ilmiah Pendidikan |
| Subjects: | |
| Online Access: | http://journal.uny.ac.id/index.php/cp/article/view/68096 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1846126267373453312 |
|---|---|
| author | Nani Imaniyati Muhamad Arief Ramdhany Budi Santoso Hady Siti Hadijah Santi Nurjanah |
| author_facet | Nani Imaniyati Muhamad Arief Ramdhany Budi Santoso Hady Siti Hadijah Santi Nurjanah |
| author_sort | Nani Imaniyati |
| collection | DOAJ |
| description | This study proposes a model of service performance of local government influenced by staff competencies and organizational culture and mediated by organizational innovativeness. This is an empirical study using quantitative approach and a descriptive survey method to get the data from 130 staffs of the local government office as respondents. Data were collected through questionnaire and analyzed using Partial Least Square (PLS). The findings of this study are (1) organizational innovativeness is positively affected by staff competencies and organizational culture, (2) service performance is positively affected by staff competencies, organizational culture, and organizational innovativeness, (3) organizational innovativeness can serve as mediating variable for the relationship between staff competencies and service performance, also for the relationship between organizational culture and service performance. This study fulfills an understanding of the impact of staff competencies and organizational culture on the service performance of local government, mediated by organizational innovativeness. |
| format | Article |
| id | doaj-art-2bd40249643a4445b6899b16a52b216c |
| institution | Kabale University |
| issn | 0216-1370 2442-8620 |
| language | English |
| publishDate | 2024-01-01 |
| publisher | Universitas Negeri Yogyakarta |
| record_format | Article |
| series | Cakrawala Pendidikan: Jurnal Ilmiah Pendidikan |
| spelling | doaj-art-2bd40249643a4445b6899b16a52b216c2024-12-13T02:20:37ZengUniversitas Negeri YogyakartaCakrawala Pendidikan: Jurnal Ilmiah Pendidikan0216-13702442-86202024-01-0143119820910.21831/cp.v43i1.6809619424Impact of Staff Competencies and Organizational Culture on Service Performance of Local Government: Mediating Role of Organizational InnovativenessNani Imaniyati0Muhamad Arief Ramdhany1Budi Santoso2Hady Siti Hadijah3Santi Nurjanah4Universitas Pendidikan IndonesiaUniversitas Pendidikan IndonesiaUniversitas Pendidikan IndonesiaUniversitas Pendidikan IndonesiaUniversitas Pendidikan IndonesiaThis study proposes a model of service performance of local government influenced by staff competencies and organizational culture and mediated by organizational innovativeness. This is an empirical study using quantitative approach and a descriptive survey method to get the data from 130 staffs of the local government office as respondents. Data were collected through questionnaire and analyzed using Partial Least Square (PLS). The findings of this study are (1) organizational innovativeness is positively affected by staff competencies and organizational culture, (2) service performance is positively affected by staff competencies, organizational culture, and organizational innovativeness, (3) organizational innovativeness can serve as mediating variable for the relationship between staff competencies and service performance, also for the relationship between organizational culture and service performance. This study fulfills an understanding of the impact of staff competencies and organizational culture on the service performance of local government, mediated by organizational innovativeness.http://journal.uny.ac.id/index.php/cp/article/view/68096local governmentorganizational cultureorganizational innovativenessservice performancestaff competencies |
| spellingShingle | Nani Imaniyati Muhamad Arief Ramdhany Budi Santoso Hady Siti Hadijah Santi Nurjanah Impact of Staff Competencies and Organizational Culture on Service Performance of Local Government: Mediating Role of Organizational Innovativeness Cakrawala Pendidikan: Jurnal Ilmiah Pendidikan local government organizational culture organizational innovativeness service performance staff competencies |
| title | Impact of Staff Competencies and Organizational Culture on Service Performance of Local Government: Mediating Role of Organizational Innovativeness |
| title_full | Impact of Staff Competencies and Organizational Culture on Service Performance of Local Government: Mediating Role of Organizational Innovativeness |
| title_fullStr | Impact of Staff Competencies and Organizational Culture on Service Performance of Local Government: Mediating Role of Organizational Innovativeness |
| title_full_unstemmed | Impact of Staff Competencies and Organizational Culture on Service Performance of Local Government: Mediating Role of Organizational Innovativeness |
| title_short | Impact of Staff Competencies and Organizational Culture on Service Performance of Local Government: Mediating Role of Organizational Innovativeness |
| title_sort | impact of staff competencies and organizational culture on service performance of local government mediating role of organizational innovativeness |
| topic | local government organizational culture organizational innovativeness service performance staff competencies |
| url | http://journal.uny.ac.id/index.php/cp/article/view/68096 |
| work_keys_str_mv | AT naniimaniyati impactofstaffcompetenciesandorganizationalcultureonserviceperformanceoflocalgovernmentmediatingroleoforganizationalinnovativeness AT muhamadarieframdhany impactofstaffcompetenciesandorganizationalcultureonserviceperformanceoflocalgovernmentmediatingroleoforganizationalinnovativeness AT budisantoso impactofstaffcompetenciesandorganizationalcultureonserviceperformanceoflocalgovernmentmediatingroleoforganizationalinnovativeness AT hadysitihadijah impactofstaffcompetenciesandorganizationalcultureonserviceperformanceoflocalgovernmentmediatingroleoforganizationalinnovativeness AT santinurjanah impactofstaffcompetenciesandorganizationalcultureonserviceperformanceoflocalgovernmentmediatingroleoforganizationalinnovativeness |