Research and application practice of knowledge graph technology system for telecom-operators
Knowledge graph plays an important role in knowledge search, work order processing, intelligent service, fault analysis and other fields of China Mobile business and maintenance scenario.The knowledge graph technology system of China Mobile was systematically studied.Based on application scenarios a...
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| Format: | Article |
| Language: | zho |
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Beijing Xintong Media Co., Ltd
2022-08-01
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| Series: | Dianxin kexue |
| Subjects: | |
| Online Access: | http://www.telecomsci.com/zh/article/doi/10.11959/j.issn.1000-0801.2022145/ |
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| Summary: | Knowledge graph plays an important role in knowledge search, work order processing, intelligent service, fault analysis and other fields of China Mobile business and maintenance scenario.The knowledge graph technology system of China Mobile was systematically studied.Based on application scenarios and service objects, it can be divided into question ＆amp; answer retrieval knowledge graph, work-order analysis knowledge graph, system operation and maintenance knowledge graph and business operation knowledge graph.The technical architecture, business architecture and construction methods were introduced, and the planning goal of the evolution and development of knowledge graph was ultimately leaded. |
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| ISSN: | 1000-0801 |