Littératie et droits en matière de santé et de services sociaux

Quebec’s Health and Welfare Commissioner mandated the authors to examine within a literacy framework the issues of awareness and information regarding the rights to health and social services. Using literature review, semi-directed interviews and telephone surveys, they describe the perception, know...

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Main Authors: Karine Collette, Jean Rousseau, Isabelle Clerc, Sylvie Clamageran
Format: Article
Language:fra
Published: Université Laval 2012-02-01
Series:Communication
Subjects:
Online Access:https://journals.openedition.org/communication/2939
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author Karine Collette
Jean Rousseau
Isabelle Clerc
Sylvie Clamageran
author_facet Karine Collette
Jean Rousseau
Isabelle Clerc
Sylvie Clamageran
author_sort Karine Collette
collection DOAJ
description Quebec’s Health and Welfare Commissioner mandated the authors to examine within a literacy framework the issues of awareness and information regarding the rights to health and social services. Using literature review, semi-directed interviews and telephone surveys, they describe the perception, knowledge and experience that past beneficiaries as well as health and social services workers/volunteers have of the rights and responsibilities of those that benefit from such services. Using a discourse analysis approach, they also studied the sociocognitive logics of the most socio-economically fragile interviewed participants, through their telling of their health experiences.
format Article
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institution Kabale University
issn 1189-3788
1920-7344
language fra
publishDate 2012-02-01
publisher Université Laval
record_format Article
series Communication
spelling doaj-art-2619c0c7a4d643a3a5aac25aa6d132422024-12-09T14:48:29ZfraUniversité LavalCommunication1189-37881920-73442012-02-0130110.4000/communication.2939Littératie et droits en matière de santé et de services sociauxKarine ColletteJean RousseauIsabelle ClercSylvie ClamageranQuebec’s Health and Welfare Commissioner mandated the authors to examine within a literacy framework the issues of awareness and information regarding the rights to health and social services. Using literature review, semi-directed interviews and telephone surveys, they describe the perception, knowledge and experience that past beneficiaries as well as health and social services workers/volunteers have of the rights and responsibilities of those that benefit from such services. Using a discourse analysis approach, they also studied the sociocognitive logics of the most socio-economically fragile interviewed participants, through their telling of their health experiences.https://journals.openedition.org/communication/2939Quebechealth and social services rightsliteracysociocognitive logicscitizen participation
spellingShingle Karine Collette
Jean Rousseau
Isabelle Clerc
Sylvie Clamageran
Littératie et droits en matière de santé et de services sociaux
Communication
Quebec
health and social services rights
literacy
sociocognitive logics
citizen participation
title Littératie et droits en matière de santé et de services sociaux
title_full Littératie et droits en matière de santé et de services sociaux
title_fullStr Littératie et droits en matière de santé et de services sociaux
title_full_unstemmed Littératie et droits en matière de santé et de services sociaux
title_short Littératie et droits en matière de santé et de services sociaux
title_sort litteratie et droits en matiere de sante et de services sociaux
topic Quebec
health and social services rights
literacy
sociocognitive logics
citizen participation
url https://journals.openedition.org/communication/2939
work_keys_str_mv AT karinecollette litteratieetdroitsenmatieredesanteetdeservicessociaux
AT jeanrousseau litteratieetdroitsenmatieredesanteetdeservicessociaux
AT isabelleclerc litteratieetdroitsenmatieredesanteetdeservicessociaux
AT sylvieclamageran litteratieetdroitsenmatieredesanteetdeservicessociaux