Littératie et droits en matière de santé et de services sociaux

Quebec’s Health and Welfare Commissioner mandated the authors to examine within a literacy framework the issues of awareness and information regarding the rights to health and social services. Using literature review, semi-directed interviews and telephone surveys, they describe the perception, know...

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Bibliographic Details
Main Authors: Karine Collette, Jean Rousseau, Isabelle Clerc, Sylvie Clamageran
Format: Article
Language:fra
Published: Université Laval 2012-02-01
Series:Communication
Subjects:
Online Access:https://journals.openedition.org/communication/2939
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Summary:Quebec’s Health and Welfare Commissioner mandated the authors to examine within a literacy framework the issues of awareness and information regarding the rights to health and social services. Using literature review, semi-directed interviews and telephone surveys, they describe the perception, knowledge and experience that past beneficiaries as well as health and social services workers/volunteers have of the rights and responsibilities of those that benefit from such services. Using a discourse analysis approach, they also studied the sociocognitive logics of the most socio-economically fragile interviewed participants, through their telling of their health experiences.
ISSN:1189-3788
1920-7344