Characteristics of Intrapreneurs in Scale-Intensive Service Firms
This empirical paper explores the work of employees in charge of service innovation when firms develop and launch new scale-intensive services by addressing two re- search questions: i) How do employees responsible for service innovation work? and ii) what are the related managerial implications whe...
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| Language: | English |
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Cognitione Foundation for the Dissemination of Knowledge and Science
2014-01-01
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| Series: | Journal of Entrepreneurship, Management and Innovation |
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http://jemi.edu.pl/uploadedFiles/file/all-issues/vol10/issue2/JEMI_Vol10_Issue2_2014_Article_4.pdf
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| _version_ | 1841563045431607296 |
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| author | Katja Maria Hydle Tor Helge Aas Karl Joachim Breunig |
| author_facet | Katja Maria Hydle Tor Helge Aas Karl Joachim Breunig |
| author_sort | Katja Maria Hydle |
| collection | DOAJ |
| description | This empirical paper explores the work of employees in charge of service innovation when firms develop and launch new scale-intensive services by addressing two re- search questions: i) How do employees responsible for service innovation work? and ii) what are the related managerial implications when developing and launching new scale-intensive services? To this end, 21 qualitative, in-depth interviews were con- ducted with employees in five large scale-intensive service firms. The findings suggest that the involvement of internal professionals is an asset when new scale-intensive services are developed, and that internal professionals act as intrapreneurs when they are involved in the development of radically new scale-intensive services. This paper integrates understanding from the innovation management literature with knowledge of professionals from extant literature on professional service firms since we find that professionals in scale-intensive firms act as intrapreneurs. Thus, this pa- per extends the theory on determinants of innovation in scale-intensive service firms, blending insights from both findings and theory. |
| format | Article |
| id | doaj-art-21890845509e4fc484bcf6086c61a031 |
| institution | Kabale University |
| issn | 2299-7326 |
| language | English |
| publishDate | 2014-01-01 |
| publisher | Cognitione Foundation for the Dissemination of Knowledge and Science |
| record_format | Article |
| series | Journal of Entrepreneurship, Management and Innovation |
| spelling | doaj-art-21890845509e4fc484bcf6086c61a0312025-01-03T00:17:39ZengCognitione Foundation for the Dissemination of Knowledge and ScienceJournal of Entrepreneurship, Management and Innovation2299-73262014-01-011028911810.7341/20141024Characteristics of Intrapreneurs in Scale-Intensive Service FirmsKatja Maria Hydle0Tor Helge Aas1Karl Joachim Breunig2 International Research Institute of Stavenger School of Business and Law, University of Agder School of Business, Oslo and Akershus University College of Applied Sciences This empirical paper explores the work of employees in charge of service innovation when firms develop and launch new scale-intensive services by addressing two re- search questions: i) How do employees responsible for service innovation work? and ii) what are the related managerial implications when developing and launching new scale-intensive services? To this end, 21 qualitative, in-depth interviews were con- ducted with employees in five large scale-intensive service firms. The findings suggest that the involvement of internal professionals is an asset when new scale-intensive services are developed, and that internal professionals act as intrapreneurs when they are involved in the development of radically new scale-intensive services. This paper integrates understanding from the innovation management literature with knowledge of professionals from extant literature on professional service firms since we find that professionals in scale-intensive firms act as intrapreneurs. Thus, this pa- per extends the theory on determinants of innovation in scale-intensive service firms, blending insights from both findings and theory. http://jemi.edu.pl/uploadedFiles/file/all-issues/vol10/issue2/JEMI_Vol10_Issue2_2014_Article_4.pdf innovation managementservice innovationscale-intensive servicesintrapreneurship |
| spellingShingle | Katja Maria Hydle Tor Helge Aas Karl Joachim Breunig Characteristics of Intrapreneurs in Scale-Intensive Service Firms Journal of Entrepreneurship, Management and Innovation innovation management service innovation scale-intensive services intrapreneurship |
| title | Characteristics of Intrapreneurs in Scale-Intensive Service Firms |
| title_full | Characteristics of Intrapreneurs in Scale-Intensive Service Firms |
| title_fullStr | Characteristics of Intrapreneurs in Scale-Intensive Service Firms |
| title_full_unstemmed | Characteristics of Intrapreneurs in Scale-Intensive Service Firms |
| title_short | Characteristics of Intrapreneurs in Scale-Intensive Service Firms |
| title_sort | characteristics of intrapreneurs in scale intensive service firms |
| topic | innovation management service innovation scale-intensive services intrapreneurship |
| url |
http://jemi.edu.pl/uploadedFiles/file/all-issues/vol10/issue2/JEMI_Vol10_Issue2_2014_Article_4.pdf
|
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