Designing a Knowledge-Based Chatbot to Elevate Business Licensing Services in Indonesia

Designing a Knowledge-Based Chatbot to Elevate Business Licensing Services in Indonesia

The business licensing process in Indonesia often faces several challenges, including lack of information, unstable system, complicated procedure, and slow response to complain. These issues can hinder economic growth and limit access for businesses. This research aims to design a knowledge-based ch...

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Bibliographic Details
Main Authors: Husain Husain, Ridwan Afandi, Dana Indra Sensuse, Sofian Lusa, Nadya Safitri, Damayanti Elisabeth
Format: Article
Language:English
Published: Ikatan Ahli Informatika Indonesia 2024-11-01
Series:Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi)
Subjects:
knowledge-based chatbot
business licensing
public services
user-centered design
Online Access:https://jurnal.iaii.or.id/index.php/RESTI/article/view/6069
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