Designing a Knowledge-Based Chatbot to Elevate Business Licensing Services in Indonesia
The business licensing process in Indonesia often faces several challenges, including lack of information, unstable system, complicated procedure, and slow response to complain. These issues can hinder economic growth and limit access for businesses. This research aims to design a knowledge-based ch...
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| Format: | Article |
| Language: | English |
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Ikatan Ahli Informatika Indonesia
2024-11-01
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| Series: | Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) |
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| Online Access: | https://jurnal.iaii.or.id/index.php/RESTI/article/view/6069 |
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| author | Husain Husain Ridwan Afandi Dana Indra Sensuse Sofian Lusa Nadya Safitri Damayanti Elisabeth |
| author_facet | Husain Husain Ridwan Afandi Dana Indra Sensuse Sofian Lusa Nadya Safitri Damayanti Elisabeth |
| author_sort | Husain Husain |
| collection | DOAJ |
| description | The business licensing process in Indonesia often faces several challenges, including lack of information, unstable system, complicated procedure, and slow response to complain. These issues can hinder economic growth and limit access for businesses. This research aims to design a knowledge-based chatbot to elevate business licensing services in Indonesia. The proposed chatbot will utilize natural language processing (NLP) technology and a structured knowledge base to provide accurate information, assist in form filling, and offer step-by-step guidance to users. This research employes a User-Centered Design (UCD) approach to ensure that the developed chatbot meets the needs and preferences of its users. The research stages involve user requirements analysis, UML design, system design, and iterations based on feedback obtained. Data will be collected through questionnaires, interviews, and literature studies. Leveraging the proposed architecture, we demonstrate how the resulting knowledge-based chatbot is expected to enhance business licensing services. The findings identified 8 key features expected in the chatbot, including real-time information access, problem reporting, business licensing guidance, a tracking system, personalized simulation, a feedback mechanism, multilingual support, and the ability to connect with a contact center agent. By implementing these features, the proposed chatbot is anticipated to significantly reduce processing times, streamline user interactions, and enhance user satisfaction by providing real-time assistance and reducing errors in form submissions. This will contribute to a more efficient licensing process, fostering economic growth and improving the business environment in Indonesia. |
| format | Article |
| id | doaj-art-1bda404a2f014fcdb9f83e06b93098a8 |
| institution | Kabale University |
| issn | 2580-0760 |
| language | English |
| publishDate | 2024-11-01 |
| publisher | Ikatan Ahli Informatika Indonesia |
| record_format | Article |
| series | Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) |
| spelling | doaj-art-1bda404a2f014fcdb9f83e06b93098a82025-01-13T03:31:56ZengIkatan Ahli Informatika IndonesiaJurnal RESTI (Rekayasa Sistem dan Teknologi Informasi)2580-07602024-11-018568168910.29207/resti.v8i5.60696069Designing a Knowledge-Based Chatbot to Elevate Business Licensing Services in IndonesiaHusain Husain0Ridwan Afandi1Dana Indra Sensuse2Sofian Lusa3Nadya Safitri4Damayanti Elisabeth5Universitas IndonesiaUniversitas IndonesiaUniversitas IndonesiaUniversitas IndonesiaUniversitas IndonesiaUniversitas IndonesiaThe business licensing process in Indonesia often faces several challenges, including lack of information, unstable system, complicated procedure, and slow response to complain. These issues can hinder economic growth and limit access for businesses. This research aims to design a knowledge-based chatbot to elevate business licensing services in Indonesia. The proposed chatbot will utilize natural language processing (NLP) technology and a structured knowledge base to provide accurate information, assist in form filling, and offer step-by-step guidance to users. This research employes a User-Centered Design (UCD) approach to ensure that the developed chatbot meets the needs and preferences of its users. The research stages involve user requirements analysis, UML design, system design, and iterations based on feedback obtained. Data will be collected through questionnaires, interviews, and literature studies. Leveraging the proposed architecture, we demonstrate how the resulting knowledge-based chatbot is expected to enhance business licensing services. The findings identified 8 key features expected in the chatbot, including real-time information access, problem reporting, business licensing guidance, a tracking system, personalized simulation, a feedback mechanism, multilingual support, and the ability to connect with a contact center agent. By implementing these features, the proposed chatbot is anticipated to significantly reduce processing times, streamline user interactions, and enhance user satisfaction by providing real-time assistance and reducing errors in form submissions. This will contribute to a more efficient licensing process, fostering economic growth and improving the business environment in Indonesia.https://jurnal.iaii.or.id/index.php/RESTI/article/view/6069knowledge-based chatbotbusiness licensingpublic servicesuser-centered design |
| spellingShingle | Husain Husain Ridwan Afandi Dana Indra Sensuse Sofian Lusa Nadya Safitri Damayanti Elisabeth Designing a Knowledge-Based Chatbot to Elevate Business Licensing Services in Indonesia Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) knowledge-based chatbot business licensing public services user-centered design |
| title | Designing a Knowledge-Based Chatbot to Elevate Business Licensing Services in Indonesia |
| title_full | Designing a Knowledge-Based Chatbot to Elevate Business Licensing Services in Indonesia |
| title_fullStr | Designing a Knowledge-Based Chatbot to Elevate Business Licensing Services in Indonesia |
| title_full_unstemmed | Designing a Knowledge-Based Chatbot to Elevate Business Licensing Services in Indonesia |
| title_short | Designing a Knowledge-Based Chatbot to Elevate Business Licensing Services in Indonesia |
| title_sort | designing a knowledge based chatbot to elevate business licensing services in indonesia |
| topic | knowledge-based chatbot business licensing public services user-centered design |
| url | https://jurnal.iaii.or.id/index.php/RESTI/article/view/6069 |
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