Guest Satisfaction and Dissatisfaction with Pool Attributes at Five-Star Hotels in Dubai
Guest Satisfaction and Dissatisfaction with Pool Attributes at Five-Star Hotels in Dubai. This study investigates the influence of hotel amenities on guest satisfaction, with particular emphasis on swimming pool facilities in luxury hotels. The research employs a mixed-methods approach combining qu...
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| Format: | Article |
| Language: | English |
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Cluj University Press
2025-06-01
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| Series: | Studia Universitatis Babeş-Bolyai: Geographia |
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| Online Access: | https://studia.reviste.ubbcluj.ro/index.php/subbgeographia/article/view/9441 |
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| author | István EGRESI Vivien LUNGU |
| author_facet | István EGRESI Vivien LUNGU |
| author_sort | István EGRESI |
| collection | DOAJ |
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Guest Satisfaction and Dissatisfaction with Pool Attributes at Five-Star Hotels in Dubai. This study investigates the influence of hotel amenities on guest satisfaction, with particular emphasis on swimming pool facilities in luxury hotels. The research employs a mixed-methods approach combining quantitative and qualitative content analysis of guest reviews from Booking.com to identify the key attributes of five-star hotel pools that most significantly affect guest satisfaction levels. The study focuses on Dubai as its research context, selected for its prominence in the global luxury tourism market. The emirate boasts 168 five-star hotels offering approximately 145,000 rooms and serviced apartments, including world-renowned properties such as the Burj Al Arab that serve as both accommodations and tourist destinations in their own right. The research revealed three primary dimensions of pools: “staff & service”, “pool environment” and “quality of pool”, alongside “overall impression”, each comprising multiple attributes. The results show that guests were the most satisfied with the quality of “staff and service” and the least satisfied with the “ambiance” (an attribute of the “pool environment”) and with the “quality of the pool”. These results have meaningful implications for hotel management practices and facility design considerations in the luxury hospitality sector.
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| format | Article |
| id | doaj-art-1ba4e979d75344d2aa6e0c90114a604c |
| institution | Kabale University |
| issn | 1221-079X 2065-9571 |
| language | English |
| publishDate | 2025-06-01 |
| publisher | Cluj University Press |
| record_format | Article |
| series | Studia Universitatis Babeş-Bolyai: Geographia |
| spelling | doaj-art-1ba4e979d75344d2aa6e0c90114a604c2025-08-20T03:58:49ZengCluj University PressStudia Universitatis Babeş-Bolyai: Geographia1221-079X2065-95712025-06-0170110.24193/subbgeogr.2025.1.07Guest Satisfaction and Dissatisfaction with Pool Attributes at Five-Star Hotels in DubaiIstván EGRESI0https://orcid.org/0000-0003-0090-5793Vivien LUNGU1Faculty of Geography, Center for Research on Settlements and Urbanism, Babeş-Bolyai University, Cluj-Napoca, Romania. Email: istvan.egresi@ubbcluj.roFaculty of Geography, Babeş-Bolyai University, Cluj-Napoca, Romania. Email: vivien.lungu@stud.ubbcluj.ro Guest Satisfaction and Dissatisfaction with Pool Attributes at Five-Star Hotels in Dubai. This study investigates the influence of hotel amenities on guest satisfaction, with particular emphasis on swimming pool facilities in luxury hotels. The research employs a mixed-methods approach combining quantitative and qualitative content analysis of guest reviews from Booking.com to identify the key attributes of five-star hotel pools that most significantly affect guest satisfaction levels. The study focuses on Dubai as its research context, selected for its prominence in the global luxury tourism market. The emirate boasts 168 five-star hotels offering approximately 145,000 rooms and serviced apartments, including world-renowned properties such as the Burj Al Arab that serve as both accommodations and tourist destinations in their own right. The research revealed three primary dimensions of pools: “staff & service”, “pool environment” and “quality of pool”, alongside “overall impression”, each comprising multiple attributes. The results show that guests were the most satisfied with the quality of “staff and service” and the least satisfied with the “ambiance” (an attribute of the “pool environment”) and with the “quality of the pool”. These results have meaningful implications for hotel management practices and facility design considerations in the luxury hospitality sector. https://studia.reviste.ubbcluj.ro/index.php/subbgeographia/article/view/9441guest satisfactionpool attributes5-star hotelsDubaihotel reviews |
| spellingShingle | István EGRESI Vivien LUNGU Guest Satisfaction and Dissatisfaction with Pool Attributes at Five-Star Hotels in Dubai Studia Universitatis Babeş-Bolyai: Geographia guest satisfaction pool attributes 5-star hotels Dubai hotel reviews |
| title | Guest Satisfaction and Dissatisfaction with Pool Attributes at Five-Star Hotels in Dubai |
| title_full | Guest Satisfaction and Dissatisfaction with Pool Attributes at Five-Star Hotels in Dubai |
| title_fullStr | Guest Satisfaction and Dissatisfaction with Pool Attributes at Five-Star Hotels in Dubai |
| title_full_unstemmed | Guest Satisfaction and Dissatisfaction with Pool Attributes at Five-Star Hotels in Dubai |
| title_short | Guest Satisfaction and Dissatisfaction with Pool Attributes at Five-Star Hotels in Dubai |
| title_sort | guest satisfaction and dissatisfaction with pool attributes at five star hotels in dubai |
| topic | guest satisfaction pool attributes 5-star hotels Dubai hotel reviews |
| url | https://studia.reviste.ubbcluj.ro/index.php/subbgeographia/article/view/9441 |
| work_keys_str_mv | AT istvanegresi guestsatisfactionanddissatisfactionwithpoolattributesatfivestarhotelsindubai AT vivienlungu guestsatisfactionanddissatisfactionwithpoolattributesatfivestarhotelsindubai |