Does systematic analysis of patient complaints and compensation cases at hospitals provide useful information to guide quality improvement? Experience from Denmark

Does systematic analysis of patient complaints and compensation cases at hospitals provide useful information to guide quality improvement? Experience from Denmark

Background Patient complaints and compensation cases are analysed individually and do not allow for organisational learning. Systematic information on complaint patterns needs evidence-based measures. The Healthcare Complaints Analysis Tool (HCAT) can systematically code and analyse complaints and c...

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Bibliographic Details
Main Authors: Lars Morsø, Søren Fryd Birkeland, Helle Rexbye, Søren Bie Bie Bogh, Sisse Walløe, Peter Sigerseth Grøn
Format: Article
Language:English
Published: BMJ Publishing Group 2023-02-01
Series:BMJ Open Quality
Online Access:https://bmjopenquality.bmj.com/content/12/1/e002101.full
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