Leveraging AI to Drive Timely Improvements in Patient Experience Feedback: Algorithm Validation

Leveraging AI to Drive Timely Improvements in Patient Experience Feedback: Algorithm Validation

Abstract BackgroundUnderstanding and improving patient care is pivotal for health care providers. With increasing volumes of the Friends and Family Test (FFT) data in England, manual analysis of this patient feedback poses challenges for many health care organizations. This un...

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Bibliographic Details
Main Authors: Mustafa Khanbhai, Catalina Carenzo, Sarindi Aryasinghe, David Manton, Erik Mayer
Format: Article
Language:English
Published: JMIR Publications 2025-07-01
Series:JMIR Medical Informatics
Online Access:https://medinform.jmir.org/2025/1/e60900
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