MEDICAL AND PSYCHOLOGICAL PORTRAIT OF PATIENTS DISSATISFIED WITH THE LEVEL OF DIAGNOSTIC RADIOLOGICAL CARE DURING THE COVID-19 PANDEMIC
The study aims to form a medical and psychological portrait of patients who are dissatisfied with the level of diagnostic radiological care during the COVID-19 pandemic, based on the study of their opinion on the quality of work of radiological diagnostics services in medical institutions of Lviv ci...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Danylo Halytsky Lviv National Medical University
2023-12-01
|
| Series: | Acta Medica Leopoliensia |
| Subjects: | |
| Online Access: | https://amljournal.com/index.php/journal/article/view/371 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1841557690949566464 |
|---|---|
| author | Galyna Shcherbata Oksana Kovalska |
| author_facet | Galyna Shcherbata Oksana Kovalska |
| author_sort | Galyna Shcherbata |
| collection | DOAJ |
| description | The study aims to form a medical and psychological portrait of patients who are dissatisfied with the level of diagnostic radiological care during the COVID-19 pandemic, based on the study of their opinion on the quality of work of radiological diagnostics services in medical institutions of Lviv city and region.
Material and Methods. The study involved a sociological survey using the questionnaire method of 409 patients who applied for medical radiological diagnostics to medical institutions of Lviv city and region in 2023. According to the results of the survey, 2 focus groups were distinguished: group 1, "Dissatisfied" - 26 patients (6.36%), who expressed a certain level of dissatisfaction with the services received during the COVID-19 pandemic, group 2, "Satisfied" - 383 patients (93, 64%), who were generally satisfied with the services provided in the same period.
Results and Discussion. Based on the obtained data, certain psychological and medical features characteristic of individuals who were dissatisfied with the quality of medical diagnosis during the COVID-19 pandemic were identified, and their medical and psychological portrait was formed. Specifically, it is an individual who has already had an unsuccessful experience of visiting state health care facilities in the past, applies for a medical examination for work/study, mainly for the diagnosis of respiratory system organs, and is dissatisfied with the long waiting period until the appointed day of the examination and the long live queue for the examination, considers the attitude of the physician or another employee as unkind, is dissatisfied with the work of the diagnostic specialist and the opportunity to freely ask the physician the necessary questions, is dissatisfied with the low quality of medical equipment and cleanliness and comfort in the physician's office or the department.
Conclusions. The obtained data on the characteristic features of individuals who were not satisfied with the medical care provided during the COVID-19 pandemic will be important in improving the work of the radiation diagnostics service. |
| format | Article |
| id | doaj-art-126035a3e3aa45fc9150f56bee80f8b8 |
| institution | Kabale University |
| issn | 1029-4244 2415-3303 |
| language | English |
| publishDate | 2023-12-01 |
| publisher | Danylo Halytsky Lviv National Medical University |
| record_format | Article |
| series | Acta Medica Leopoliensia |
| spelling | doaj-art-126035a3e3aa45fc9150f56bee80f8b82025-01-06T10:49:52ZengDanylo Halytsky Lviv National Medical UniversityActa Medica Leopoliensia1029-42442415-33032023-12-01293-413414510.25040/aml2023.3-4.134371MEDICAL AND PSYCHOLOGICAL PORTRAIT OF PATIENTS DISSATISFIED WITH THE LEVEL OF DIAGNOSTIC RADIOLOGICAL CARE DURING THE COVID-19 PANDEMICGalyna Shcherbata0Oksana Kovalska1CNE "First Territorial Medical Union of Lviv", Lviv, Ukraine, SD "St. Luke's Hospital"; Danylo Halytsky Lviv National Medical University, Lviv, Ukraine, Department of Social Medicine, Economics and Organization of Health CareDanylo Halytsky Lviv National Medical University, Lviv, Ukraine, Department of Social Medicine, Economics and Organization of Health CareThe study aims to form a medical and psychological portrait of patients who are dissatisfied with the level of diagnostic radiological care during the COVID-19 pandemic, based on the study of their opinion on the quality of work of radiological diagnostics services in medical institutions of Lviv city and region. Material and Methods. The study involved a sociological survey using the questionnaire method of 409 patients who applied for medical radiological diagnostics to medical institutions of Lviv city and region in 2023. According to the results of the survey, 2 focus groups were distinguished: group 1, "Dissatisfied" - 26 patients (6.36%), who expressed a certain level of dissatisfaction with the services received during the COVID-19 pandemic, group 2, "Satisfied" - 383 patients (93, 64%), who were generally satisfied with the services provided in the same period. Results and Discussion. Based on the obtained data, certain psychological and medical features characteristic of individuals who were dissatisfied with the quality of medical diagnosis during the COVID-19 pandemic were identified, and their medical and psychological portrait was formed. Specifically, it is an individual who has already had an unsuccessful experience of visiting state health care facilities in the past, applies for a medical examination for work/study, mainly for the diagnosis of respiratory system organs, and is dissatisfied with the long waiting period until the appointed day of the examination and the long live queue for the examination, considers the attitude of the physician or another employee as unkind, is dissatisfied with the work of the diagnostic specialist and the opportunity to freely ask the physician the necessary questions, is dissatisfied with the low quality of medical equipment and cleanliness and comfort in the physician's office or the department. Conclusions. The obtained data on the characteristic features of individuals who were not satisfied with the medical care provided during the COVID-19 pandemic will be important in improving the work of the radiation diagnostics service.https://amljournal.com/index.php/journal/article/view/371diagnosticsfocus groupsociological researchquality of medical carecovid-19pandemichealth care organizationmedical and demographic datapublic healthmrictx-ray diagnostics |
| spellingShingle | Galyna Shcherbata Oksana Kovalska MEDICAL AND PSYCHOLOGICAL PORTRAIT OF PATIENTS DISSATISFIED WITH THE LEVEL OF DIAGNOSTIC RADIOLOGICAL CARE DURING THE COVID-19 PANDEMIC Acta Medica Leopoliensia diagnostics focus group sociological research quality of medical care covid-19 pandemic health care organization medical and demographic data public health mri ct x-ray diagnostics |
| title | MEDICAL AND PSYCHOLOGICAL PORTRAIT OF PATIENTS DISSATISFIED WITH THE LEVEL OF DIAGNOSTIC RADIOLOGICAL CARE DURING THE COVID-19 PANDEMIC |
| title_full | MEDICAL AND PSYCHOLOGICAL PORTRAIT OF PATIENTS DISSATISFIED WITH THE LEVEL OF DIAGNOSTIC RADIOLOGICAL CARE DURING THE COVID-19 PANDEMIC |
| title_fullStr | MEDICAL AND PSYCHOLOGICAL PORTRAIT OF PATIENTS DISSATISFIED WITH THE LEVEL OF DIAGNOSTIC RADIOLOGICAL CARE DURING THE COVID-19 PANDEMIC |
| title_full_unstemmed | MEDICAL AND PSYCHOLOGICAL PORTRAIT OF PATIENTS DISSATISFIED WITH THE LEVEL OF DIAGNOSTIC RADIOLOGICAL CARE DURING THE COVID-19 PANDEMIC |
| title_short | MEDICAL AND PSYCHOLOGICAL PORTRAIT OF PATIENTS DISSATISFIED WITH THE LEVEL OF DIAGNOSTIC RADIOLOGICAL CARE DURING THE COVID-19 PANDEMIC |
| title_sort | medical and psychological portrait of patients dissatisfied with the level of diagnostic radiological care during the covid 19 pandemic |
| topic | diagnostics focus group sociological research quality of medical care covid-19 pandemic health care organization medical and demographic data public health mri ct x-ray diagnostics |
| url | https://amljournal.com/index.php/journal/article/view/371 |
| work_keys_str_mv | AT galynashcherbata medicalandpsychologicalportraitofpatientsdissatisfiedwiththelevelofdiagnosticradiologicalcareduringthecovid19pandemic AT oksanakovalska medicalandpsychologicalportraitofpatientsdissatisfiedwiththelevelofdiagnosticradiologicalcareduringthecovid19pandemic |