Aligning innovative banks’ sustainability strategies with customer expectations and perceptions: The CSR feedback framework

Aligning innovative banks’ sustainability strategies with customer expectations and perceptions: The CSR feedback framework

In the ever-evolving banking landscape, effectively addressing sustainability concerns while meeting customer expectations is essential. This study introduces an innovative Corporate Social Responsibility (CSR) Feedback Framework designed to align the banks’ sustainability strategies with customer p...

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Bibliographic Details
Main Authors: Roberta Costa, Francesca Di Pillo
Format: Article
Language:English
Published: Elsevier 2024-10-01
Series:Journal of Innovation & Knowledge
Subjects:
Q50
Q56
Online Access:http://www.sciencedirect.com/science/article/pii/S2444569X24001355
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